You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

mstgrv's avatar
mstgrv
Helpful | Level 6
6 years ago

Google Docs + Safari - not working

I'm trying to use Google Docs with Dropbox and I'm having issues with Safari. I've created a doc, but when I go to edit it, Safari says: "Google Sheets needs access Google Sheets needs to authe...
Desktop
Third Party Integrations
Web
Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
Hey there mstgrv,
 
Could you please try using a private window in Safari to see if the issue persists there too? This should rule out any browser extensions that may be interfering.
 
If this doesn’t seem to help resolve the issue, please try clearing your browser’s cache and trying to edit the Google sheet again.
 
Let me know how it goes - Cheers!
SM15's avatar
SM15
New member | Level 2
6 years ago

I am having the same exact issue.

 

Using private window did not have any effect on the problem

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hey SM15,
     
    Can you just let me know if clearing the browser cache helps to resolve the issue for you?
     
    If not, please can you send me a screenshot of the error messages you see (excluding any personal info)? Also, can you let me know if you followed the steps to allow cookies linked in the option “Learn more to allow access to third-party cookies.”?
     
    Looking forward to your reply - Thanks!
    • aabind's avatar
      aabind
      New member | Level 2
      6 years ago

      I am having the same problem.

      I made a gsheet in my company dropbox account (using chrome).
      Then share it so other people could edit using the "link".

      I can't open it in safari normal mode (the same message as above appear), so...

      I tried the private mode and clear cache. 
      Then, I tried to login using my personal dropbox account.... it doesn't work.

      Still the same message...

      I tried login in safari also using company dropbox account... it doesn't work.

      Still the same message....

      Why?

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!