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avdezine's avatar
avdezine
Helpful | Level 6
4 years ago

Failing to send Rocketbook notes to Dropbox

I have a couple of Rocketbook notebooks and have been syncing since December with no issues until this past weekend.

 

When I attempt to send my notes to any of the pre-set destinations within Dropbox I receive the error 'Failed to connect to Dropbox'.

 

However, when I 'check' the destinations in the Rocketbook app, there are no issues with any of the Dropbox connections, they are all operational. I am also able to connect and change the destinations within the Rocketbook app to Dropbox and folders within my Dropbox with no issues, but when I attempt to send I am again given the error. I have even revoked the permissions to Rocketbook from within my Dropbox account and then re-engaged but still nothing. 

 

Does anyone have any thoughts on this or other ways to troubleshoot? Thanks in advance for the support!!

App integrations
Syncing
Third party apps
Third Party Integrations
  • Mskatal's avatar
    Mskatal
    4 years ago
    I think that they made it!
    Download the Rocketbook Update and check it.
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 years ago

    I'd suggest asking Rocketbook for help - it sounds like their API could have a fault

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hi avdezine, as Mark suggested, most likely there needs to be a change in their app on how it connects to the Dropbox API.

    There might have been a recent change on their end which is preventing it from working correctly.

    Keep me updated with any progress!
    • avdezine's avatar
      avdezine
      Helpful | Level 6
      4 years ago
      thank you both. I did reach out to Rocketbook and they are on it!
      • Mskatal's avatar
        Mskatal
        Helpful | Level 5
        4 years ago
        I’m new with Rocketbook - have the same problem (everything works perfect - but it doesn’t save) - for the time being I define one icon so it will send e-mails to a Dropbox new recipient address that keeps the attached to a new folder in drop box but then I only have one Rocketbook folder in Dropbox. I will be happy to know if Rocketbook solved it for you.
  • raggiemust's avatar
    raggiemust
    Helpful | Level 5
    4 years ago

    I heard back from Rocketbook and this is what they said: (emphasis mine)

     

    Hi there,
     
    Thank you for reaching out, so sorry for any headaches caused by this issue. Unfortunately, there is currently a known bug with the iOS Dropbox integration. 
     
    This appears to be the result of some recent changes made by the team at Dropbox, and may not be something we have control over. If this is the case, we will need to wait for Dropbox to issue an update repairing their mobile integrations. 
     
    The good news is that our team is aware of these issues, and we're actively seeking out any changes that can be made on our end to create a work around and reestablish the Dropbox integration. 
     
    I do want to be upfront with you and let you know that we are still a small team, so often times it takes a bit of time for us to be able to figure out these cases, however, I can assure you that our team will work to the best of their abilities to get this sorted out quickly. 
     
    In the meantime, it may be worth trying out a different destination type, or pulling your files from email to your Dropbox accounts. I will of course notify you as soon as I hear any update, please let me know if there's anything else that I can do for you.
     
    Best, 

     

    Peter Ciacelli
    Brand and Customer Experience Manager

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