Dropbox Passwords tells me to authorize my other device. Never ending the cycle.

[ManuelPortland]

I've been a Dropbox user since 2011; a few years ago, I downloaded Dropbox Password without problems, but a couple of weeks ago, the app started to show a message saying that it sent a code to my other device and that I should authorize it. I got the same message when I opened the app on my second device.

I cannot authorize it because both devices have the same message.

I don't know why they changed without warning; I never work with the app on my computer, only on my phone. Also, should I get carry on always two devices? It does not make sense.

Support says that they can't help me; it doesn't matter that you have a password to go into.

I'd dropped all Dropbox apps. They don't worth what they charge.

[Megan]

Hi @ManuelPortland, sorry to hear about this! 

You mentioned that you've already contacted our Support team, about your Dropbox Passwords authorization issue. Can I ask for your ticket number, in order for me to locate it on my end, please? 

Keep me posted!  

[ManuelPortland]

Ticket #21667621 

[Jay]

Hi @ManuelPortland, thanks for the ticket ID, I have gone ahead and prioritized it on your behalf to expedite matters.