Dropbox Passwords app does not send notifications to allow new device

[itsjustme1]

Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I now cannot log back in. I can log into Dropbox, but not Dropbox passwords. Notifications to allow access to Dropbox passwords is not working. No way to log back into my passwords account. Won’t allow me to log into Dropbox passwords via desktop either….so frustrating!!

[Nancy]

Hey @pemagaley! Did you save the recovery words Dropbox Passwords provided the first time you set up the account? If yes, can you use them to sign in and let me know if that works?

[jplatts]

I have the same problem. I updated my version of Safari on Mac OS and Safari Passwords needed to be reverified. I got a security code which was accepted. But then had to check Safari Mac OS for a notification. Nothing received and I've tried resending. I'm still looking for the recovery codes - not sure I have them. And Dropbox Passwords is only installed on this Mac. I have the backup codes for Dropbox - are these the same?

[Nancy]

Hey @jplatts! When saying you have the backup codes for Dropbox, do you mean the recovery codes for 2FA? In this case, they’re not the same, I’m afraid.

Have you tried removing the Dropbox Passwords browser extension and installing it again? Are you still having trouble accessing your Passwords account after that?