Dropbox Passwords app does not send notifications to allow new device

[itsjustme1]

Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I now cannot log back in. I can log into Dropbox, but not Dropbox passwords. Notifications to allow access to Dropbox passwords is not working. No way to log back into my passwords account. Won’t allow me to log into Dropbox passwords via desktop either….so frustrating!!

[Walter]

Thanks for the additional information  @cthrn - much appreciated!

Can you please confirm that you're signed into your Dropbox account on the browser you're trying to use to set up Passwords? 

Also, when you say you have access now and before to another device, can you clarify if you're getting the notification popup there when trying to connect this device? 

[Koja]

Hello,

I have an issue with dropbox password.

I need to prove that I'm the good user. To do it, I need to accept a notification on firefox. But I never get this notification !

I checked the browser and all the notifications are activated.

And I did it without any trouble on my other computer.

Does somebody have an idea ?

[Megan]

Hi @joja, happy Monday! 

Have you tried to clear your browser's cache? 

Also, do you maybe have any browser plugins, or security settings installed, that could be preventing the notification? 

Keep me posted! 

[jendavisfromca]

Check “Chrome Windows” for a notification

Let’s make sure it’s you and sync any passwords you already added.

We’ll finish setting up after we get your approval on Chrome Windows. 

Didn’t get it? 

What the hell does this mean?  I never get any notifications. So, I'm confused and can't access password.

[Megan]

Hi @jendavisfromca, I'd be happy to look into this for you!

Are you trying to access Dropbox Passwords on your browser, or mobile app? Also is it a new installation by any chance?

Could you send me some screenshots (without disclosing any personal info) that describe, and show what you mentioned? 

Keep me posted!

[phonyjesse]

We’ll finish setting up after we get your approval on Chrome Mac OS.

Where do I see this notification for approval? I have looked everywhere!

[Megan]

Hi @phonyjesse, how are you today?

Do you try to use the browser extension, or the mobile app of Dropbox Passwords? As for the approval, it might sound trivial but have you tried closing Chrome, and the device itself, and then open them again?

Keep me posted!

[sts0111]

Same as above - when I try to use dropbox passwords on my laptop - it asks me to login and then opens this page:  chrome-extension://bmhejbnmpamgfnomla...
Which says: 
Check "chrome windows" for a notification

Let's make sure it's you and sync any passwords you already added.
We'll finish setting up after we get your approval on Chrome Windows. 

Did not get it?  Resent notification

But I never get a notification, ever.  I  have tried this for months and nothing.  Does anyone know where this supposed notification would go, where can I find it, access it?  Is there a way to make this work or is this just a buggy system that doesnt work with Chrome? 

[Hannah]

Hey @sts0111, sorry to see you're having this issue.

Is it possible to grab a screenshot of this message and attach it to your next reply here?

[jendavisfromca]

the dropbox icon will show up in the log in screen but clicking on it only takes me to the "Check Chrome Windows" screenlog inuseless page