We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

zacd's avatar
zacd
Helpful | Level 6
2 years ago

Dropbox Invoice (Alpha)–down for maintenance?

Is any other alpha testers for Dropbox Invoice (invoice.dropbox.com) unable to access their account? I checked on the client end and clients can't pay their invoices, and I can't access my account. 
Web
Website
  • alaxman's avatar
    alaxman
    2 years ago

    Hello Everyone,

     

     

    Dropbox Invoice is being turned on in a phased manner. Our most engaged users should have regained access. The unscheduled maintenance was to fix a security vulnerability that we identified as part of an internal audit process. No data was compromised and all your information is fully safe and secure. All existing users should have access in 2-3 weeks. 

     

    New user access is closed for now. Contact support-invoice@dropbox.com for questions or issues. Thank you for your patience and understanding.

     

    This will be the last update on this thread. Have a great weekend.

     

    Warmly,

    Ajay

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey cluechoy! I hope you’re doing well. 

 

Do you mind sending over a screenshot of what you see on your end? It would really help to have a visual. 

 

Just make sure any personal info that may be showing is hidden.

cluechoy's avatar
cluechoy
Helpful | Level 5
2 years ago

Hi Nancy

 

When I click on the Invoice (Alpha) icon, I get directed to the "Request Early Access" page.

 

Thanks

 

 

  • cluechoy's avatar
    cluechoy
    Helpful | Level 5
    2 years ago

    Hi yes I have got back access, thanks for following up.

     

    But I also see that unfortunately the service is being terminated on the 7th July. Too bad. This looked like it would have been something very useful to me and other small businesses.

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi cluechoy,

     

    Are you still unable to access Invoice? There were some users who may have been impacted by an outage whose access should have been restored yesterday. Give it a try and let me know!

     

    Regards,

    Ben

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!