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zacd's avatar
zacd
Helpful | Level 6
2 years ago

Dropbox Invoice (Alpha)–down for maintenance?

Is any other alpha testers for Dropbox Invoice (invoice.dropbox.com) unable to access their account? I checked on the client end and clients can't pay their invoices, and I can't access my account. 
Web
Website
  • alaxman's avatar
    alaxman
    2 years ago

    Hello Everyone,

     

     

    Dropbox Invoice is being turned on in a phased manner. Our most engaged users should have regained access. The unscheduled maintenance was to fix a security vulnerability that we identified as part of an internal audit process. No data was compromised and all your information is fully safe and secure. All existing users should have access in 2-3 weeks. 

     

    New user access is closed for now. Contact support-invoice@dropbox.com for questions or issues. Thank you for your patience and understanding.

     

    This will be the last update on this thread. Have a great weekend.

     

    Warmly,

    Ajay

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Zack Smith, have you tried emailing the team at the email in the screenshot for further assistance on this matter?

Zack Smith's avatar
Zack Smith
Explorer | Level 4
2 years ago

Hello Jay 
Thanks for quick response 
yes , I have already emailed but didn't get response and finally I post here .

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the info, currently the Dropbox Invoices service is still undergoing maintenance. 

     

    We have no update on when normal service will resume.

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