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zacd's avatar
zacd
Helpful | Level 6
2 years ago

Dropbox Invoice (Alpha)–down for maintenance?

Is any other alpha testers for Dropbox Invoice (invoice.dropbox.com) unable to access their account? I checked on the client end and clients can't pay their invoices, and I can't access my account. 
Web
Website
  • alaxman's avatar
    alaxman
    2 years ago

    Hello Everyone,

     

     

    Dropbox Invoice is being turned on in a phased manner. Our most engaged users should have regained access. The unscheduled maintenance was to fix a security vulnerability that we identified as part of an internal audit process. No data was compromised and all your information is fully safe and secure. All existing users should have access in 2-3 weeks. 

     

    New user access is closed for now. Contact support-invoice@dropbox.com for questions or issues. Thank you for your patience and understanding.

     

    This will be the last update on this thread. Have a great weekend.

     

    Warmly,

    Ajay

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey cluechoy! I hope you’re doing well. 

 

Do you mind sending over a screenshot of what you see on your end? It would really help to have a visual. 

 

Just make sure any personal info that may be showing is hidden.

Zack Smith's avatar
Zack Smith
Explorer | Level 4
2 years ago

Hello Nancy and alaxman 

I have also try many times but still appearing same error like before.
I am old users and I have some pending invoice as well.
see the attachment file of error which still appearing 

 

I hope for quick solution 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Zack Smith, have you tried emailing the team at the email in the screenshot for further assistance on this matter?

  • Zack Smith's avatar
    Zack Smith
    Explorer | Level 4
    2 years ago

    Hello Jay 
    Thanks for quick response 
    yes , I have already emailed but didn't get response and finally I post here .

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the info, currently the Dropbox Invoices service is still undergoing maintenance. 

     

    We have no update on when normal service will resume.

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