We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

zacd's avatar
zacd
Helpful | Level 6
2 years ago

Dropbox Invoice (Alpha)–down for maintenance?

Is any other alpha testers for Dropbox Invoice (invoice.dropbox.com) unable to access their account? I checked on the client end and clients can't pay their invoices, and I can't access my account. 
Web
Website
  • alaxman's avatar
    alaxman
    2 years ago

    Hello Everyone,

     

     

    Dropbox Invoice is being turned on in a phased manner. Our most engaged users should have regained access. The unscheduled maintenance was to fix a security vulnerability that we identified as part of an internal audit process. No data was compromised and all your information is fully safe and secure. All existing users should have access in 2-3 weeks. 

     

    New user access is closed for now. Contact support-invoice@dropbox.com for questions or issues. Thank you for your patience and understanding.

     

    This will be the last update on this thread. Have a great weekend.

     

    Warmly,

    Ajay

alaxman's avatar
alaxman
Helpful | Level 6

Hello,

 

Quick update on the Invoicing product maintenance: we’re still working on it and plan to grant staged access to our most active users by the end of this week. I want to reiterate that all the data is safe and secure. I’ll provide another update by EOD Friday (April 7).

 

Warmly,

Ajay

rubin's avatar
rubin
Explorer | Level 3
2 years ago

Hi Ajay alaxman,

 

How will you determine most active users? What does the timeline look like for access to all levels of use? I don't know where I fall on the spectrum but consider myself an active user. 

 

Thanks!

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!