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Forum Discussion
Dropbox Invoice (Alpha)–down for maintenance?
Is any other alpha testers for Dropbox Invoice (invoice.dropbox.com) unable to access their account? I checked on the client end and clients can't pay their invoices, and I can't access my account.
Hello Everyone,
Dropbox Invoice is being turned on in a phased manner. Our most engaged users should have regained access. The unscheduled maintenance was to fix a security vulnerability that we identified as part of an internal audit process. No data was compromised and all your information is fully safe and secure. All existing users should have access in 2-3 weeks.
New user access is closed for now. Contact support-invoice@dropbox.com for questions or issues. Thank you for your patience and understanding.
This will be the last update on this thread. Have a great weekend.
Warmly,
Ajay
Following this thread as I'm experiencing the same. I understand alpha/beta products are subject to different EULA terms, but considering this product supports some folks entire livelihoods, not giving a heads up on maintenance is a joke, especially starting the maintenance at the beginning/end of the month when most of us send out payments.
This is a product that actively deals with payments and payment processing - alpha, beta or not - taking it fully offline without a heads-up of any sort is perplexing.
I have a service request into DropBox - I spoke with a rep today and they are escalating and said I'd have a reply within 24 hours. I will post here when I get it. This is absolutely flabbergasting.
Hello Everyone,
Dropbox Invoice is being turned on in a phased manner. Our most engaged users should have regained access. The unscheduled maintenance was to fix a security vulnerability that we identified as part of an internal audit process. No data was compromised and all your information is fully safe and secure. All existing users should have access in 2-3 weeks.
New user access is closed for now. Contact support-invoice@dropbox.com for questions or issues. Thank you for your patience and understanding.
This will be the last update on this thread. Have a great weekend.
Warmly,
Ajay
Hello,
Quick update on the Invoicing product maintenance: we’re still working on it and plan to grant staged access to our most active users by the end of this week. I want to reiterate that all the data is safe and secure. I’ll provide another update by EOD Friday (April 7).
Warmly,
Ajay
Hi yes I have got back access, thanks for following up.
But I also see that unfortunately the service is being terminated on the 7th July. Too bad. This looked like it would have been something very useful to me and other small businesses.
Dear customers,
I’m Ajay, the Product Manager for Invoicing. I apologize for this outage and any inconvenience it may have caused. Your data is secure and has not been lost. We’re working to restore service within days and installing measures to prevent future incidents. Thank you for your patience and understanding.
Sincerely,
Ajay
Ahhhh ransomeware attack?
For anyone following this issue, I got a human response from a helpdesk ticket, and they have no idea when it will be back online and said there is no ETA.
Seems like something went really wrong, makes me kind of nervous overall for data security across the platform
Awesome thank you!
Thanks. Appreciate that I was apart of the initial phased roll-back-in.
Goes without saying, but even with alpha/beta EULA, is there any way to let Dropbox Invoice users know ahead of time if there's going to be planned maintenance? I understand the cycle of product development and don't even expect an ETA on service returning or any sort of guaranteed uptime on alpa/beta products, but a forewarning about going down specifically for a product that deals with future payments would be extremely helpful. E.g. I would have generated all my end of the month invoices a few days earlier and sent the PDF's myself to my clients instead of having to revert to a tragically frumpy Google Docs invoice template, then come back a week later to DB Invoice and update the info.Anyway, thank you for the transparency on here nonetheless even if Dropbox Invoice is a tiny fraction of your userbase 🙂
