We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Dropbox Invoice (Alpha)–down for maintenance?
Is any other alpha testers for Dropbox Invoice (invoice.dropbox.com) unable to access their account? I checked on the client end and clients can't pay their invoices, and I can't access my account.
Hello Everyone,
Dropbox Invoice is being turned on in a phased manner. Our most engaged users should have regained access. The unscheduled maintenance was to fix a security vulnerability that we identified as part of an internal audit process. No data was compromised and all your information is fully safe and secure. All existing users should have access in 2-3 weeks.
New user access is closed for now. Contact support-invoice@dropbox.com for questions or issues. Thank you for your patience and understanding.
This will be the last update on this thread. Have a great weekend.
Warmly,
Ajay
Megan
Dropbox Staff
Dropbox StaffHello all, thanks for sticking along and for reaching out in regards to the Dropbox Invoices Alpha product.
At this time, we are performing maintenance and the functionality is currently unavailable.
Alpha and beta products are subjected to different terms than other Dropbox products, which you can find more details about on our help center here: https://help.dropbox.com/account-settings/alpha-beta-product
We apologize for any inconvenience this may have caused.
Thank you!
Really hoping for some kind of word from Dropbox if this will be back at any point? I know you threw the EULA at us but even videogames in alpha/beta testing will notify the users when they are taking it down for maintenance. Dropbox doesn't have the appropriate dev pipeline to do the same?
I basically just need to know if I need to re-create my invoices by hand or if this service will be back up anytime soon with an ETA. Thanks!
Do we have an ETA on it coming back up? Agreed with others that while we understand alpha and beta products have different terms than standard products, a simple communication would be nice. Please provide an ETA to those of us who rely on this for our businesses.
Yes even if it's back up in a read-only state as a temporary measure , I have pending draft invoices that I would really like to get out of the system
Following this thread as I'm experiencing the same. I understand alpha/beta products are subject to different EULA terms, but considering this product supports some folks entire livelihoods, not giving a heads up on maintenance is a joke, especially starting the maintenance at the beginning/end of the month when most of us send out payments.
This is a product that actively deals with payments and payment processing - alpha, beta or not - taking it fully offline without a heads-up of any sort is perplexing.
