Dropbox Dash won't start on mac os with "Sorry, it looks like something went wrong"

[tomassrnka]

Hi, 

i've been using Dropbox Dash (Command E) for years on Mac OS (latest stable version) and after certain update of Dash, I can't start it anymore. I've tried to download and reinstall, even remove all data found in ~/Library, but no luck.

It just shows the start screen with red error error message "Sorry, it looks like something went wrong. Reload Dash".

Any ideas please how to resolve? 

[Jay]

Hi @tomassrnka, thanks for bringing this to our attention.

What version of Mac OS are you running on your device? 

Could you also confirm the Dropbox Dash version?

This will help me to assist further!

[tomassrnka]

Hi,

Thank you for the quick reply.

I'm running latest stable macos (13.6) and Dropbox Dash (2.54.0).

I can't get pass the welcome screen, so the Dropbox Dash version is taken via info screen (CMD+i) in Finder /Applications on Dropbox Dash app. If there is any other way how to get the version, please let me know.

Thank you!

[Jay]

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

[tomassrnka]

Hi,

Sure, feel free to reach out directly. I will be happy to provide any logs or whatever you need to debug the issue.

[Jay]

Thanks, I've sent you an email, please could you reply to it when you get a chance!