Dropbox Backup can't find external hard drives - Mac Ventura 13.0.1

[danielstarrason]

Hi everyone, I've seen people have a similar issue but haven't found a workaround. 

I'm planning to backup a couple of hard drives using the Dropbox backup option. But when I use the desktop app (or try do this via browser) Dropbox doesn't show me the option to choose these drives (although they are connected and and show in Finder).

Any advice for me?

Here is the situation:

[Jay]

Hi @danielstarrason, thanks for bringing this to our attention.

What is the current size of the external drive, and how much is currently being used on the drive itself?

This will help me to assist further!

[danielstarrason]

Hi Jay, thanks for your reply.

I have three drives connected, one in 1TB connected straight to computer with thunderbolt. Two are 8TB drives connected with USB3 with docking stations.

Each one are pretty much filled with data.

[Jay]

Are these all the drives that aren't appearing on the Dropbox Backup prompt, or only specific drives?

What file systems are the drives formatted in?

[danielstarrason]

They are all Mac OS Extended. 

Since I've been meaning to set up my backup I haven't seen a drive connected to DropBox, now I remember though when I connected to my personal account it saw the hard drives. But I have to use my Advanced account for this. 

[Nancy]

Hey Daniel, I hope you’re doing well. 

Can you please clarify for me what’s the app version of your desktop app, as well as its current syncing status?

[danielstarrason]

Hi Nancy, thanks for your reply. 

Everything is up to date as current syncing status shows.

Here is my current version:



Thanks!

[Megan]

Hi @danielstarrason, sorry to jump in here! 

Just keep in mind that this feature only supports external drives with filesystem type APFS or HFS+ for Macs. There's no chance the drives are formatted differently, right? 
 

Also, can you check for a .dbxignore and .dropbox.device, which are in the root folder of your external drive, and delete them?

Afterwards, disconnect the drive and reconnect it.

[danielstarrason]

Thanks Megan, now we're getting somewhere! 

Plugged in an old drive, formatted as APFS and it's working like it should! Is DropBox not equipped to make a backup of MacOS Extended formatted disks?

[Megan]

Hi @danielstarrason, it depends on the format they use. 

Usually, Mac OS extended drives use the Mac format HFS+, isn't that the case for your drives?