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Forum Discussion

Stephjaz's avatar
Stephjaz
New member | Level 2
7 years ago

Can't attach files to emails in iOS

Hi,   I cannot seem to attach a file from my Dropbox into my email using gmail.    When I click on the attachment icon it does not give me the the file source of Dropbox, Just my ipad and Clo...
Mobile
Third party apps
Third Party Integrations
  • Jay's avatar
    Jay
    7 years ago
    Hey Steph!
     
    Is the Dropbox folder appearing in the Files app on your device? I’m assuming that you have installed our mobile app? 
     
    What version of iOS are you running? Are you able to export files from your Dropbox app into the mail app? Is this the iOS Mail app, or the official Gmail app?
     
    Thanks in advance!
annettecam's avatar
annettecam
New member | Level 2

Im having the exact same problem, could it be the latest update

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hi rangsridhar, annettecam, are you both using the official Gmail app on iOS, or the default iOS Mail app?

  • rangsridhar's avatar
    rangsridhar
    Explorer | Level 4
    7 years ago

    Hi Jay,

    Yes, I am using the mail ID [removed by moderator] Thank you. Looking forward to receiving your suggestions and advice.

    -Sridhar

  • MrKJ's avatar
    MrKJ
    Collaborator | Level 8
    6 years ago
    Hello, I am using the default iOS mail app and I do have the Dropbox mobile app installed. I can only attach Dropbox files when mailing from my iPad mini 4, but Dropbox files are not given as an option when using my iPhone X. All with full updates. I don’t know how to fix this.
    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hey there MrKJ, sorry for the tardy reply here!
       
      If you are still having this issue, can you please go to your Files app on your iPhone X and navigate to the top level where you see “Locations”. From this page, please tap “Edit” in the top right of the screen and ensure that your Dropbox account is enabled as a location.
       
      Let me know how it goes - Cheers!
      • MrKJ's avatar
        MrKJ
        Collaborator | Level 8
        6 years ago
        Hi, Daphne,

        Thank you. That was exactly what was needed. Much appreciated.

        Regards, Kent

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