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Forum Discussion

Stephjaz's avatar
Stephjaz
New member | Level 2
7 years ago

Can't attach files to emails in iOS

Hi,   I cannot seem to attach a file from my Dropbox into my email using gmail.    When I click on the attachment icon it does not give me the the file source of Dropbox, Just my ipad and Clo...
Mobile
Third party apps
Third Party Integrations
  • Jay's avatar
    Jay
    7 years ago
    Hey Steph!
     
    Is the Dropbox folder appearing in the Files app on your device? I’m assuming that you have installed our mobile app? 
     
    What version of iOS are you running? Are you able to export files from your Dropbox app into the mail app? Is this the iOS Mail app, or the official Gmail app?
     
    Thanks in advance!
rangsridhar's avatar
rangsridhar
Explorer | Level 4

Hi Jay,

yes, I have the Dropbox app installed. In the email, when I want to add a file stored in Dropbox as an attachment, the Dropbox opens and shows all the folders and files. However, when I choose a file by touching it, it doesn’t get attached in the email. The iOS version being used by me is 12.0.1. 

Thanks for your time.

-arangsridhar

annettecam's avatar
annettecam
New member | Level 2
7 years ago

Im having the exact same problem, could it be the latest update

  • ronzo's avatar
    ronzo
    New member | Level 2
    7 years ago

    i just got a new iphone and backed everthig up. Same problem as you guys..

    when i open tab from ios email on my phone No files are shown... but when i open the DropBox App everything is There..

    is there a fix for this??

    • LaneD's avatar
      LaneD
      New member | Level 2
      6 years ago

      I have the new iPad Pro and experienced the same problem mentioned above.  I solved as follows:

      In mail, create new message, click attachment, in the “Browse Locations” window that pops up to the left, in the top right corner, click edit.  Dropbox shows as an option to select in the Browse Location  folder.  It was turned off.  When I selected “on”, my Dropbox folders loaded and became available to attach to my email.  

    • Jburns's avatar
      Jburns
      Helpful | Level 5
      5 years ago
      Had this same problem and was getting the dreaded Content Unavailable Try Again error. Assuming that Dropbox is activated in the iOS Files app, I opened Dropbox app, clicked on the Account icon at screen lower right, and signed out of Dropbox. Waited about 15 seconds and signed back in. Problem solved. I was able to once again attach files to an iOS email from Dropbox.
  • rangsridhar's avatar
    rangsridhar
    Explorer | Level 4
    7 years ago

    I am facing this problem since the earlier version of the iOS.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hi rangsridhar, annettecam, are you both using the official Gmail app on iOS, or the default iOS Mail app?

    • rangsridhar's avatar
      rangsridhar
      Explorer | Level 4
      7 years ago

      Hi Jay,

      Yes, I am using the mail ID [removed by moderator] Thank you. Looking forward to receiving your suggestions and advice.

      -Sridhar

    • MrKJ's avatar
      MrKJ
      Collaborator | Level 8
      6 years ago
      Hello, I am using the default iOS mail app and I do have the Dropbox mobile app installed. I can only attach Dropbox files when mailing from my iPad mini 4, but Dropbox files are not given as an option when using my iPhone X. All with full updates. I don’t know how to fix this.
      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Hey there MrKJ, sorry for the tardy reply here!
         
        If you are still having this issue, can you please go to your Files app on your iPhone X and navigate to the top level where you see “Locations”. From this page, please tap “Edit” in the top right of the screen and ensure that your Dropbox account is enabled as a location.
         
        Let me know how it goes - Cheers!
  • Thaïs's avatar
    Thaïs
    New member | Level 2
    6 years ago
    Como visualizar um arquivo com extensão DBK vindo por e-mail??

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