'Can not upload the file' error when attaching from Dropbox to Gmail on Android

[erlend w.]

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , with the same dropbox and google account, on an other android phone (android 11 )or an android tablet, there is no problem. Both phones have the same app version of gmail

[1709549]

Please help me

[Nancy]

Hey everyone! 

Can you all clarify what's the current OS of your mobile devices, as well as the app version of your Dropbox app there? 

Have you also tried to attach Dropbox files to your Gmail via a computer as well, and the same issue occurs?

[Ecles]

Versão do dropbox: 336.2.2
Versão do android do smartphone: 13.

Como escrevi no comentário inicial, só ocorreu o problema no smartphone. Pelo computador consegui anexar os arquivos antes de enviar o email.

[RMadruga]

Hi Nancy!

It works perfectly on my laptop and even with the browser on my phone. It's some problem between Dropbox app and Gmail app but only one way. 

If I enter the Dropbox app and share a file using Gmail, there is no problem. Basically I can not write or reply an e-mail and attach a file from Dropbox, but I can from my phone storage, google drive, Box drive, etc...

Android 13 (ONE UI 5.1) Galaxy A53 5G

[VickiBurbank]

Suddenly I cannot attached Dropbox files to my emails. I create the email from Gmail, click the paperclips and choose my file from dropbox. It seems to attach and then disappears and says "Couldn't attach file". Same thing happen from my android phone or my desktop computer. I can share the file from within Dropbox to gmail however

[c4l1n]

Same thing happens to me now. Any updates on the possible solution?

[Hannah]

Hey @VickiBurbank and @c4l1n, sorry to see you're having this issue.

Have you tried uninstalling and reinstalling both the Gmail and Dropbox apps, to see if that helps?

Keep me posted.

[c4l1n]

I did that. But in no avail.

[Nancy]

Hey @c4l1n! Are you also having this issue with the Dropbox app on your mobile device? 

Does the feature/integration seem to work on your computer?

[c4l1n]

I have this issue only on android app on mobile phone.