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Forum Discussion
'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to
BenDBX
Community Manager
Community ManagerHi Everybody,
I've spoken with our engineering team, and we are aware that the new attachment flow is not working for some users. While we investigate a fix, you can attach files from Dropbox in the Android Gmail app with the following steps:
- In the Dropbox app go to the overflow menu (3 dots next to the filename) or click into the file and select "Share"
- Select: Send Copy of File
- Select: Gmail
- Compose email and click send
I'll provide an update when I have more information.
Regards,
Ben
Hello, this has been going on for months and is a frustrating issue. Your solution of attaching from Dropbox app is fine unless I need to reply to an email rather than starting a new string. A solution needs to be prioritized ASAP.
- Hi,
The ability to attach an email to a Reply email is essential for all sorts of business use, but also for various personal users as well.
The function is not available to Android Users who use the Gmail App after it was inexplicably removed / or the Dropbox App failed to keep up with the Android OS development.
All of the Competition (most notably One Drive) continue to have this function, as do iOS users.
- it is a native function for all Apps on Android and I am amazed that Dropbox hasn't replaced this issue
Please restore this ASAP.
ThanksUsing the Gmail app on Android, I can only attach Media...the usual apps to attach are not even options.
- From the Dropbox support team -see below. It really does work. It's a matter of getting used to it.
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I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded.
Regards,- Attaching from the Hamburger icon is the way that it has been for a very long time.
That way no longer works in the Gmail App for Android users on Pixel phones.
