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Forum Discussion
'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to
Mine still seems to be okay with the burger although I did notice last night when I attached an excel it did attach and then it crashed or disappeared from my email. It was late at night when I was in bed, so didn't think much of it and left it. Just tried now and it was fine with the burger. It's hard to believe a company like Dropbox is letting this happen and not sorting it out. If I get more issues, I guess I'll have to move everything into Gdrive or something like that
Ok... just got off a v long chat with Live Support
Dropbox are claiming that the ability to attach a file to Gmail Android App is a feature and therefore the fact it is no longer available is covered by the Terms as they can withdraw features whenever they see fit.
- my specific issue is that it is 100% impossible to attach a file to a Reply email, and there is no fix or workaround for this.
It hasn't been withdrawn from iOS users though... but there is no price difference or compensation available for them making their App much less useful and discriminating against Android users.
- as because they class this as a feature we must assume that they have decided to withdraw it, or not fix it...
This is clear discrimination against Android users of Dropbox, especially when every other App in the Android OS can still attach to Gmail...
Unacceptable and needs a proper explanation - if OneDrive can do it why can't Dropbox... and if iOS users can do it, why can't Android users ?
Answers and a fix is needed
Dropbox are claiming that the ability to attach a file to Gmail Android App is a feature and therefore the fact it is no longer available is covered by the Terms as they can withdraw features whenever they see fit.
- my specific issue is that it is 100% impossible to attach a file to a Reply email, and there is no fix or workaround for this.
It hasn't been withdrawn from iOS users though... but there is no price difference or compensation available for them making their App much less useful and discriminating against Android users.
- as because they class this as a feature we must assume that they have decided to withdraw it, or not fix it...
This is clear discrimination against Android users of Dropbox, especially when every other App in the Android OS can still attach to Gmail...
Unacceptable and needs a proper explanation - if OneDrive can do it why can't Dropbox... and if iOS users can do it, why can't Android users ?
Answers and a fix is needed
BenDBXCommunity Manager
Hi Everybody,
I've spoken with our engineering team, and we are aware that the new attachment flow is not working for some users. While we investigate a fix, you can attach files from Dropbox in the Android Gmail app with the following steps:
- In the Dropbox app go to the overflow menu (3 dots next to the filename) or click into the file and select "Share"
- Select: Send Copy of File
- Select: Gmail
- Compose email and click send
I'll provide an update when I have more information.
Regards,
Ben
- Hello, this has been going on for months and is a frustrating issue. Your solution of attaching from Dropbox app is fine unless I need to reply to an email rather than starting a new string. A solution needs to be prioritized ASAP.
- Hi,
The ability to attach an email to a Reply email is essential for all sorts of business use, but also for various personal users as well.
The function is not available to Android Users who use the Gmail App after it was inexplicably removed / or the Dropbox App failed to keep up with the Android OS development.
All of the Competition (most notably One Drive) continue to have this function, as do iOS users.
- it is a native function for all Apps on Android and I am amazed that Dropbox hasn't replaced this issue
Please restore this ASAP.
Thanks
Hi Ben,
This is affecting lots of people. Whatever you can do the escalate this with the DB engineering team would be greatly appreciated. Attaching files via my phone is vital for my work. If I can't do that I need to leave Dropbox and find a new cloud provider. Thanks, Adam
