We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to
got a new phone with android 12 few days ago. and now i cant attach files directly from gmail.
before i click the paperclip, i get the sidebar with all the locations that i could attach, select dropbox, and will take me to the latest folder that i used on dropbox, click the file and vuala.
now doing that i get the error:
"couldn't attach file" but no other reason no additional information nothing...
i found out
if i click on the "Dropbox" text yellow circle and select the file; i get the error message on the Gmail email,
but if i use the button on the right with the green circle i have to march down all the folders down to the file i want and is very lame... but does download the file and attach it properly.
why is this? i don't want to navigate all my folder on Dropbox every time i want to attach a file,
this doesn't happen on my old Motorola x4 with android 8(or 9)
any one have a similar issue?
Exactly! The arrow workaround is fine and better than the other options but not better than the original more elegant solution!
- Jay
Dropbox Staff
Hi,
But this has been an ongoing problem for months ... still investigating?????
Theresa
- Jay
Currently, we've received reports about this behavior, so our team are looking into it in more detail on our end.
I think I have a clue for you. I was only able to attach a file in gmail from the same email my dropbox is under, but not any of my other emails. I used to be able to attach from dropbox using any of my gmail accounts. (My dropbox is under a non-gmail email.)
