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Forum Discussion
'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to
Having the same problem as everyone else.
My phone is a Google pixel 6 pro.
No issues on the desktop or laptop.
What is the fix for this??
My phone is a Google pixel 6 pro.
No issues on the desktop or laptop.
What is the fix for this??
From email on your phone click on attach/paperclip, click hamburg on top left, don't click Dropbox but instead plus sign to the right of icon, checkmark files you want to attach then checkmark at the top right. Easy once you get used to it
- I don't see the "plus sign to the right of icon" - are screenshots possible?
- I'm unable to send you a screenshot through this forum. Happy to text or email you if you like?
My email is [personal info removed per the Dropbox Community Guidelines]
I would appreciate it!- Sent
Unfortunately you can't attach files here or I would share the ones I have marked up illustrating the steps. But the key has been stated here several times. You start with the paper clip, But instead of choosing a folder from Dropbox you choose the hamburger at the top left, THEN choose Dropbox NOT by clicking on Dropbox but by clicking on the arrow or icon just to the right. This opens Dropbox and let you navigate and choose a file with checkboxes. It's stupid and cumbersome but a lot better than downloading the files to your phone and cluttering up your storage. And a lot better than starting from Dropbox and sharing it from there to your Gmail which you may already have started to compose. This whole change was so unnecessary and it was so intuitive before.
- I don't have those hamburgers or arrows.
