Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , with the same dropbox and google account, on an other android phone (android 11 )or an android tablet, there is no problem. Both phones have the same app version of gmail
Hi @Me420,
Thanks for reaching out on the Community!
It sounds like you already tried steps to resolve the issue with Adobe and Google for the PDF files, but I'm sure we can get to the bottom of it.
Let's be sure you can find the file in the Dropbox mobile app — if it's not installed, you can find it at the app store on your phone.
Tap the three dots to the right of the file in the Dropbox app, choose "Share", then "Send a copy of the file", and choose the Gmail app, to add it as a regular file attachment.
Also, does the file open correctly in the Adobe Acrobat Reader, if you choose "Open with.." from the Dropbox app?
Email apps have a size limit for attachments, so if you find you're hitting that, you can send a link to it, on Dropbox, from the "Share" menu, instead.
Keep me posted with what you find!
Calvin
Community Moderator @ Dropbox
dropbox.com/support
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I can leave an Gmail conversation and open the Dropbox app and email the file starting a new thread. However, I am unable to attach the file using Gmail on the Pixel phone.
When it comes to "Open with" I still am choosing and I choose Adobe Acrobat App. However, I have not made Adobe the default app yet.
Hi @Me420,
Thanks for confirming!
So, you can interact with the file inside Dropbox, like "Open with.." or export from the app's Share menu, but reaching the file from outside Dropbox, from your Gmail app is the issue.
I can troubleshoot more with you if it's something going on in the Dropbox mobile app side, or the Dropbox web page, but for the Gmail app, the best I can do is suggest you reach back out to them.
Please check if there's something you're missing from their workflow on how to do that here, or at which step it's going wrong.
Calvin
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hi @Me420,
Thanks for confirming!
OK, so, even though there's no way for Dropbox to control anything that's happening from within the Gmail app side, there's one more thing I'd like to rule out.
If you go to your Dropbox account settings, you can check the "Apps" section, here: https://www.dropbox.com/account/connected_apps
Also, be sure to check the Dropbox App Centre in case you need to connect our Google account there, too: https://www.dropbox.com/apps/gmail
Let me know if you don't have the Gmail account showing up as connected there.
Calvin
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hi there!
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