'Can not upload the file' error when attaching from Dropbox to Gmail on Android

[erlend w.]

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , with the same dropbox and google account, on an other android phone (android 11 )or an android tablet, there is no problem. Both phones have the same app version of gmail

[Stevensimpson]

I don't use outlook, so within Gmail I click attachments and go to Dropbox, before I clicked on Dropbox and scrolled to the file but now when I click attach and scroll to dropbox instead of clicking the word Dropbox, there are 3 dots or arrows to the right of the word Dropbox, I click that and then go to the file I want to attach and it attaches. Hope that makes sense

[Stevensimpson]

Sorry, it was a single little arrow pointing right next to the Dropbox logo

[KathyMc4]

Got it...thank you so much!

[warrenkingnyc]

Hi Vicci,
I'm having g the same issue. Were you able to find a solution?
Thank you
Warren King

[VickiBurbank]

Hi Warren, I'm just attaching them differently now. Got the suggestion from someone else here. From your email, click on the paperclip/attach, next screen click on stacked hamburger on the top left, then don't choose dropvox from the options but instead click on the plus sign to the right of the Dropbox icon, click on the file you want and then the upper right check mark. It attaches no problem every time.

[warrenkingnyc]

Hello Vicki,
Thank you
That worked great.
Warren

[KathyMc4]

Did you find your answer? I have a work around

[warrenkingnyc]

Hi Kathymc4,
I did find a way to make it work.
But please share
Warren

[KathyMc4]

I just realized that it's the same way that Vicki did it.

[Me420]

I've been using Dropbox for years and this recently we could not attach a file on a mobile phone using Gmail. This started about a month ago and we went through the troubleshooting steps with Adobe and Google and they were unsuccessful. They're saying it is the Dropbox that is on error for not letting us attach a simple PDF to our mobile email.