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Forum Discussion

Alexander M.29's avatar
Alexander M.29
Explorer | Level 4
7 years ago

Why Dropbox asks for a computer password upon each startup? (macOS HSierra, Mohave)

Hello!  Can someont please clarify why each time Dropbox App starts it askes for my computer login and password? Why does it even NEED my computer password?  See the screeenshot in attach. It's i...
Desktop
Mac
Security
Setting up the apps
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 years ago
 
Basically, the app needs this permission to automatically update itself, use the Badge, and Finder extensions along with some other features.
 
If this isn’t enabled, then you might miss out on these items.
 
As this is occurring each time you reboot, try re-installing the desktop app with admin permissions as per the following article.
 
Let me know how it goes!
  • AshleyB's avatar
    AshleyB
    Explorer | Level 4
    6 years ago

    Hi Jay, 

    I am having this issue constantly. I want to use it on an account that is not an administrator and that has parental control settings on. But every time we reboot, it still needs the dropbox administrator password. Any ideas?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hi Ashley, it sounds like the issue is similar to this article. 
       
      Are you able to make any changes from here that might help?
       
      Keep me posted!
      • AshleyB's avatar
        AshleyB
        Explorer | Level 4
        6 years ago
        Tried this. It still didn't like it.

        Same message everytime.
        Ashley

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