Thank you for this suggestion. The first thing I did was restart in safemode, launched DropBox and verified the missing icons would appear. They did!! I then went about testing each loaded application for potential conflict. I did that by exiting each, then force-quitting/relaunching finder. Turns out, it was a fellow cloud storage app from Sync.com. I have notified them of the conflict and hereby am letting DB know as well. don't know whose software is the culprit, only know that you two don't play nice together.
In case anyone else finds this thread like me, the OneDrive Finder Extension will also mess things up. You can quit it from the Activity Monitor and then disable it in Settings>Extensions to make the Dropbox icons come back!
In my case it is an application that I use to create new files in Finder called NewFileMenu. I have to disable/then re-enable this extension so my Dropbox file/folders sync icons show up again.
Thanks to all for the hint about other extensions interfering with Dropbox or vv.
Hello, I am running El Capitan still (if it works, do not fix it) and I am having the same issue of not seeing the Smart Sync option, and none of the proposed solutions worked for me.
IMHO, we should be able to use Smart Sync without problems regardless of the programs that we actively use. I am sorry to say, but you should fix this problem from your end, not ours. We pay, we pretend a service.
Like user ucblu, I'm also using the NewFileMenu extension, and disabling that brought all of the sync-state badges back.
What's a little interesting is that, if I change any of the files to be online-only or locally-stored, the icon does update when the problematic extension is enabled (in other words, I disabled NewFileMenu and then re-enabled it).
However, if I disable the Dropbox extension, enable the NewFileMenu extension, and then enable the Dropbox extension (i.e. the Dropbox extension gets enabled after the NewFileMenu), then I don't get sync-state badges. Disabling NewFileMenu, after that, brings them back, and the badges update fine. Enabling NewFileMenu still seems to allow the badges to work fine. So, it appears to be an issue with the order they get loaded or enabled.
Dropbox, please make a first-line response to go to System Preferences --> Extensions and simply uncheck all of the boxes and recheck them. That is way simpler than uninstalling and de-linking Dropbox a million times because we're told that will solve the problem.
Dropbox, please make a first-line response to go to System Preferences --> Extensions and simply uncheck all of the boxes and recheck them. That is way simpler than uninstalling and de-linking Dropbox a million times because we're told that will solve the problem.
Nelewis, Thanks! Too bad your post is on page 4.
After trying everything mentioned plus re-installing dropbox, re-syncing etc,
this method finally worked!!! Don't focus on the fellow clouds messing around assertion.
Didn't even need to restart finder (mac OS 10.15.7)
Dropbox, please make a first-line response to go to System Preferences --> Extensions and simply uncheck all of the boxes and recheck them. That is way simpler than uninstalling and de-linking Dropbox a million times because we're told that will solve the problem.
Tried many of the suggestions here, but @nelewis' answer fixed it. THANK YOU!
Graphic converter extensions also do not play nice with smart sync icons. Dropbox smart sync icons re-appear after turning GraphicConverter extensions off.
It now works for me too, but is it really a "solution" to uninstall every other program that has a Finder extension/integration.
Admittedly, I'm in a minority, being on macOS, but can someone with Windows tell me whether it works alongside other apps that use icons in Windows Explorer?
I just wanted to add somewhere on this community that I had similar issues with missing sync icons. Tried all the fixes mentioned here, but no luck. Then saw that someone mentioned Sophos. I removed all Sophos access to my system in system preferences > security & Privacy > Privacy and voila...sync icons are back! I know I need to figure out exactly which setting was actually causing the problem, but just wanted to post so people knew to check Sophos as the culprit!
BetterZip for me as well, although Expandrive and OneDrive also caused issues enough that I ended up uninstalling them as well...but really, should that be necessary just to get Dropbox to play nice? (not that that is playing nice, having to remove all the other kids from the playpen first)
I'd be very interested to hear from a developer if it is Apple's "playpen" that is a hostile environment or is it the child of Dropbox or BetterZip, OneDrive, etc. that has been raised badly?
I am using a Mac book M1 Max with OS Monterey, 12.3 and have no smart sync icons in the finder.
This is what dropbox recommended to me:
I have logged out of dropbox, terminated all dropbox processes in the activity monitor, restarted the finder with "exit immediately" and unfortunately have had no success in getting the icons to come back.
Can you check for the app's syncing status, and version and write back here to let me know? Let's make sure you're not using the Beta version of the app as a first step.
The problem seems to have gone away and the icons are showing. Syncing is working. Don't know the version of the app. Probably an old one since I'm running Mojave.
I am also having this issue. However, it is on a machine solely dedicated to Dropbox. There are no other apps other than the system installed items. When I check activity monitor all that is running is Dropbox and OS related items. Please advise. It is MacOS Monterey 12.4 on an M1 Mac Mini
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The venerable \"missing smart sync icons\" problem.
MacOS Mojave 10.14.2
Dropbox 64.4.141. (Professional Acct)
Have reinstalled DB several times (including via full desktop download).
Tried the \"check-uncheck finder integration\" (have uncheck, uninstalled, reinstalled, rechecked, too).
Have unlinked account and relinked account.
ForceQuit finder more times than I can remember.
Have ForceQuit the Dropbox Finder Integration app.. every time b/f restarting or trying fresh install.
Menu options for local vs OnlineOnly are active and work. Just can't tell looking at any file/folder in Finder whether it is local or online only.
What am I missing?
OneDrive does this, no problem. Just about at my ropes end with DB.
","body@stringLength":"828","rawBody":"
The venerable \"missing smart sync icons\" problem.
MacOS Mojave 10.14.2
Dropbox 64.4.141. (Professional Acct)
Have reinstalled DB several times (including via full desktop download).
Tried the \"check-uncheck finder integration\" (have uncheck, uninstalled, reinstalled, rechecked, too).
Have unlinked account and relinked account.
ForceQuit finder more times than I can remember.
Have ForceQuit the Dropbox Finder Integration app.. every time b/f restarting or trying fresh install.
Menu options for local vs OnlineOnly are active and work. Just can't tell looking at any file/folder in Finder whether it is local or online only.
What am I missing?
OneDrive does this, no problem. Just about at my ropes end with DB.
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Smart sync icons missing","moderationData":{"__ref":"ModerationData:moderation_data:322138"},"body":"
Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
\n
\n\n
Save any files and quit ALL programs.
\n
Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
\n
Quit Dropbox:
\n
Relaunch Finder using the following steps:
\n\n
Click on the Apple icon in the top left of your screen
\n
Click on\"force quit\"
\n
Select Finder then click\"Relaunch\"
\n\n
Restart the Dropbox application.
\n\n
\n
If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
\n
\n
If the issue persists, or you see that a new application is causing issues please let me know.
Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
\n
\n\n
Save any files and quit ALL programs.
\n
Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
\n
Quit Dropbox:
\n
Relaunch Finder using the following steps:
\n\n
Click on the Apple icon in the top left of your screen
\n
Click on\"force quit\"
\n
Select Finder then click\"Relaunch\"
\n\n
Restart the Dropbox application.
\n\n
\n
If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
\n
\n
If the issue persists, or you see that a new application is causing issues please let me know.
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Jay:
Thank you for this suggestion. The first thing I did was restart in safemode, launched DropBox and verified the missing icons would appear. They did!! I then went about testing each loaded application for potential conflict. I did that by exiting each, then force-quitting/relaunching finder. Turns out, it was a fellow cloud storage app from Sync.com. I have notified them of the conflict and hereby am letting DB know as well. don't know whose software is the culprit, only know that you two don't play nice together.
Thank you for this suggestion. The first thing I did was restart in safemode, launched DropBox and verified the missing icons would appear. They did!! I then went about testing each loaded application for potential conflict. I did that by exiting each, then force-quitting/relaunching finder. Turns out, it was a fellow cloud storage app from Sync.com. I have notified them of the conflict and hereby am letting DB know as well. don't know whose software is the culprit, only know that you two don't play nice together.
In case anyone else finds this thread like me, the OneDrive Finder Extension will also mess things up. You can quit it from the Activity Monitor and then disable it in Settings>Extensions to make the Dropbox icons come back!
In case anyone else finds this thread like me, the OneDrive Finder Extension will also mess things up. You can quit it from the Activity Monitor and then disable it in Settings>Extensions to make the Dropbox icons come back!
In my case it is an application that I use to create new files in Finder called NewFileMenu. I have to disable/then re-enable this extension so my Dropbox file/folders sync icons show up again.
Thanks to all for the hint about other extensions interfering with Dropbox or vv.
In my case it is an application that I use to create new files in Finder called NewFileMenu. I have to disable/then re-enable this extension so my Dropbox file/folders sync icons show up again.
Thanks to all for the hint about other extensions interfering with Dropbox or vv.
Hello, I am running El Capitan still (if it works, do not fix it) and I am having the same issue of not seeing the Smart Sync option, and none of the proposed solutions worked for me.
IMHO, we should be able to use Smart Sync without problems regardless of the programs that we actively use. I am sorry to say, but you should fix this problem from your end, not ours. We pay, we pretend a service.
Hello, I am running El Capitan still (if it works, do not fix it) and I am having the same issue of not seeing the Smart Sync option, and none of the proposed solutions worked for me.
IMHO, we should be able to use Smart Sync without problems regardless of the programs that we actively use. I am sorry to say, but you should fix this problem from your end, not ours. We pay, we pretend a service.
Like user ucblu, I'm also using the NewFileMenu extension, and disabling that brought all of the sync-state badges back.
What's a little interesting is that, if I change any of the files to be online-only or locally-stored, the icon does update when the problematic extension is enabled (in other words, I disabled NewFileMenu and then re-enabled it).
However, if I disable the Dropbox extension, enable the NewFileMenu extension, and then enable the Dropbox extension (i.e. the Dropbox extension gets enabled after the NewFileMenu), then I don't get sync-state badges. Disabling NewFileMenu, after that, brings them back, and the badges update fine. Enabling NewFileMenu still seems to allow the badges to work fine. So, it appears to be an issue with the order they get loaded or enabled.
Like user ucblu, I'm also using the NewFileMenu extension, and disabling that brought all of the sync-state badges back.
What's a little interesting is that, if I change any of the files to be online-only or locally-stored, the icon does update when the problematic extension is enabled (in other words, I disabled NewFileMenu and then re-enabled it).
However, if I disable the Dropbox extension, enable the NewFileMenu extension, and then enable the Dropbox extension (i.e. the Dropbox extension gets enabled after the NewFileMenu), then I don't get sync-state badges. Disabling NewFileMenu, after that, brings them back, and the badges update fine. Enabling NewFileMenu still seems to allow the badges to work fine. So, it appears to be an issue with the order they get loaded or enabled.
Dropbox, please make a first-line response to go to System Preferences --> Extensions and simply uncheck all of the boxes and recheck them. That is way simpler than uninstalling and de-linking Dropbox a million times because we're told that will solve the problem.
Dropbox, please make a first-line response to go to System Preferences --> Extensions and simply uncheck all of the boxes and recheck them. That is way simpler than uninstalling and de-linking Dropbox a million times because we're told that will solve the problem.
Dropbox, please make a first-line response to go to System Preferences --> Extensions and simply uncheck all of the boxes and recheck them. That is way simpler than uninstalling and de-linking Dropbox a million times because we're told that will solve the problem.
Nelewis, Thanks! Too bad your post is on page 4.
After trying everything mentioned plus re-installing dropbox, re-syncing etc,
this method finally worked!!! Don't focus on the fellow clouds messing around assertion.
Didn't even need to restart finder (mac OS 10.15.7)
Dropbox, please make a first-line response to go to System Preferences --> Extensions and simply uncheck all of the boxes and recheck them. That is way simpler than uninstalling and de-linking Dropbox a million times because we're told that will solve the problem.
Nelewis, Thanks! Too bad your post is on page 4.
After trying everything mentioned plus re-installing dropbox, re-syncing etc,
this method finally worked!!! Don't focus on the fellow clouds messing around assertion.
Didn't even need to restart finder (mac OS 10.15.7)
Dropbox, please make a first-line response to go to System Preferences --> Extensions and simply uncheck all of the boxes and recheck them. That is way simpler than uninstalling and de-linking Dropbox a million times because we're told that will solve the problem.
Tried many of the suggestions here, but @nelewis' answer fixed it. THANK YOU!
Dropbox, please make a first-line response to go to System Preferences --> Extensions and simply uncheck all of the boxes and recheck them. That is way simpler than uninstalling and de-linking Dropbox a million times because we're told that will solve the problem.
Tried many of the suggestions here, but @nelewis' answer fixed it. THANK YOU!
Graphic converter extensions also do not play nice with smart sync icons. Dropbox smart sync icons re-appear after turning GraphicConverter extensions off.
Graphic converter extensions also do not play nice with smart sync icons. Dropbox smart sync icons re-appear after turning GraphicConverter extensions off.
It now works for me too, but is it really a \"solution\" to uninstall every other program that has a Finder extension/integration.
Admittedly, I'm in a minority, being on macOS, but can someone with Windows tell me whether it works alongside other apps that use icons in Windows Explorer?
It now works for me too, but is it really a \"solution\" to uninstall every other program that has a Finder extension/integration.
Admittedly, I'm in a minority, being on macOS, but can someone with Windows tell me whether it works alongside other apps that use icons in Windows Explorer?
I just wanted to add somewhere on this community that I had similar issues with missing sync icons. Tried all the fixes mentioned here, but no luck. Then saw that someone mentioned Sophos. I removed all Sophos access to my system in system preferences > security & Privacy > Privacy and voila...sync icons are back! I know I need to figure out exactly which setting was actually causing the problem, but just wanted to post so people knew to check Sophos as the culprit!
I just wanted to add somewhere on this community that I had similar issues with missing sync icons. Tried all the fixes mentioned here, but no luck. Then saw that someone mentioned Sophos. I removed all Sophos access to my system in system preferences > security & Privacy > Privacy and voila...sync icons are back! I know I need to figure out exactly which setting was actually causing the problem, but just wanted to post so people knew to check Sophos as the culprit!
BetterZip for me as well, although Expandrive and OneDrive also caused issues enough that I ended up uninstalling them as well...but really, should that be necessary just to get Dropbox to play nice? (not that that is playing nice, having to remove all the other kids from the playpen first)
BetterZip for me as well, although Expandrive and OneDrive also caused issues enough that I ended up uninstalling them as well...but really, should that be necessary just to get Dropbox to play nice? (not that that is playing nice, having to remove all the other kids from the playpen first)
I'd be very interested to hear from a developer if it is Apple's \"playpen\" that is a hostile environment or is it the child of Dropbox or BetterZip, OneDrive, etc. that has been raised badly?
I'd be very interested to hear from a developer if it is Apple's \"playpen\" that is a hostile environment or is it the child of Dropbox or BetterZip, OneDrive, etc. that has been raised badly?
I am using a Mac book M1 Max with OS Monterey, 12.3 and have no smart sync icons in the finder.
This is what dropbox recommended to me:
I have logged out of dropbox, terminated all dropbox processes in the activity monitor, restarted the finder with \"exit immediately\" and unfortunately have had no success in getting the icons to come back.
I am using a Mac book M1 Max with OS Monterey, 12.3 and have no smart sync icons in the finder.
This is what dropbox recommended to me:
I have logged out of dropbox, terminated all dropbox processes in the activity monitor, restarted the finder with \"exit immediately\" and unfortunately have had no success in getting the icons to come back.
Can you check for the app's syncing status, and version and write back here to let me know? Let's make sure you're not using the Beta version of the app as a first step.
Can you check for the app's syncing status, and version and write back here to let me know? Let's make sure you're not using the Beta version of the app as a first step.
The problem seems to have gone away and the icons are showing. Syncing is working. Don't know the version of the app. Probably an old one since I'm running Mojave.
The problem seems to have gone away and the icons are showing. Syncing is working. Don't know the version of the app. Probably an old one since I'm running Mojave.
I am also having this issue. However, it is on a machine solely dedicated to Dropbox. There are no other apps other than the system installed items. When I check activity monitor all that is running is Dropbox and OS related items. Please advise. It is MacOS Monterey 12.4 on an M1 Mac Mini
I am also having this issue. However, it is on a machine solely dedicated to Dropbox. There are no other apps other than the system installed items. When I check activity monitor all that is running is Dropbox and OS related items. Please advise. It is MacOS Monterey 12.4 on an M1 Mac Mini
Hope this helps, but I had an issue like this and found out that it was due to Finder being glitched.
I was able to open the dropbox app and see the symbols, but when I would open finder there would seem to be no sync symbols next to any data.
I removed the Dropbox from the favorites sidebar and simply re added the dropbox application back to the sidebar.
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