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MacOS Mojave 10.14.2 Dropbox 64.4.141. (Professional Acct) Have reinstalled DB several times (including via full desktop download). Tried the ...","body@stringLength":"828","rawBody":"

The venerable \"missing smart sync icons\" problem.

MacOS Mojave 10.14.2
Dropbox 64.4.141. (Professional Acct)
Have reinstalled DB several times (including via full desktop download).
Tried the \"check-uncheck finder integration\" (have uncheck, uninstalled, reinstalled, rechecked, too).
Have unlinked account and relinked account.
ForceQuit finder more times than I can remember.
Have ForceQuit the Dropbox Finder Integration app.. every time b/f restarting or trying fresh install.

Menu options for local vs OnlineOnly are active and work. Just can't tell looking at any file/folder in Finder whether it is local or online only.

What am I missing?

OneDrive does this, no problem. Just about at my ropes end with DB.

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I ran across this fix myself but still seems sot happen repeatedly after every reboot as a minimum.

","body@stringLength":"113","rawBody":"

I ran across this fix myself but still seems sot happen repeatedly after every reboot as a minimum.

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Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:

Save any files and quit ALL programs.
Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
Quit Dropbox:
Relaunch Finder using the following steps:

Click on the Apple icon in the top left of your screen
Click on \"force quit\"
Select Finder then click \"Relaunch\"

Restart the Dropbox application.

If the issue is resolved at this point, it may be due to the third-party applications running on the computer.

If the issue persists, or you see that a new application is causing issues please let me know.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2019-01-08T16:11:32.413-08:00","lastPublishTime":"2019-01-08T16:11:32.413-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":33687},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:322123/message:322138","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"3147","rawBody":"

Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:

Save any files and quit ALL programs.
Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
Quit Dropbox:
Relaunch Finder using the following steps:

Click on the Apple icon in the top left of your screen
Click on \"force quit\"
Select Finder then click \"Relaunch\"

Restart the Dropbox application.

If the issue is resolved at this point, it may be due to the third-party applications running on the computer.

If the issue persists, or you see that a new application is causing issues please let me know.

","kudosSumWeight":10,"repliesCount":55,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:322138_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:46":{"__typename":"Rank","id":"rank:46","position":29,"name":"Explorer | Level 3","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:292916":{"__typename":"User","id":"user:292916","uid":292916,"login":"Michael D.105","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:46"},"email":"","messagesCount":5,"biography":null,"topicsCount":0,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-08-30T15:06:00.000-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ModerationData:moderation_data:527126":{"__typename":"ModerationData","id":"moderation_data:527126","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ModerationData:moderation_data:480375":{"__typename":"ModerationData","id":"moderation_data:480375","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:268844":{"__typename":"User","id":"user:268844","login":"Clément C.","uid":268844,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:44"},"email":"","messagesCount":4,"biography":null,"topicsCount":0,"kudosReceivedCount":2,"kudosGivenCount":1,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-05-12T06:52:00.000-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumReplyMessage:message:480375":{"__typename":"ForumReplyMessage","id":"message:480375","revisionNum":2,"uid":480375,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:322123"},"subject":"Re: Smart sync icons missing","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:480375"},"body":"

nelewis wrote:
Dropbox, please make a first-line response to go to System Preferences --> Extensions and simply uncheck all of the boxes and recheck them. That is way simpler than uninstalling and de-linking Dropbox a million times because we're told that will solve the problem.

Nelewis, Thanks! Too bad your post is on page 4.

After trying everything mentioned plus re-installing dropbox, re-syncing etc,

this method finally worked!!! Don't focus on the fellow clouds messing around assertion.

Didn't even need to restart finder (mac OS 10.15.7)

","body@stringLength":"823","rawBody":"

wrote:
Dropbox, please make a first-line response to go to System Preferences --> Extensions and simply uncheck all of the boxes and recheck them. That is way simpler than uninstalling and de-linking Dropbox a million times because we're told that will solve the problem.

Nelewis, Thanks! Too bad your post is on page 4.

After trying everything mentioned plus re-installing dropbox, re-syncing etc,

this method finally worked!!! Don't focus on the fellow clouds messing around assertion.

Didn't even need to restart finder (mac OS 10.15.7)

","author":{"__ref":"User:user:268844"},"isEscalated":null,"postTime":"2020-12-17T15:08:45.074-08:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":2,"repliesCount":4,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:480375_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1709},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:527126_1":{"__typename":"Revision","id":"revision:527126_1","lastEditTime":"2021-06-15T10:29:56.043-07:00"},"QueryVariables:ReplyList:message:527126:1":{"__typename":"QueryVariables","id":"ReplyList:message:527126:1","value":{"id":"message:527126","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1743510236079":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1743510236079","value":{"altText":"{login}'s 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Smart sync icons missing","moderationData":{"__ref":"ModerationData:moderation_data:529744"},"body":"

I have wasted so many hours with this and have uninstalled every other cloud service I use (why, oh why do I even need to do this?!)...has it really come to this that Dropbox requires it be the *only* cloud service or Finder Extension with Finder icons used on my Mac?! I have de-installed them all, and still I keep losing my Smart Sync icons in the macOS Finder. So frustrated with all of these Dropbox idiosyncrasies that I just don't know anymore whether it's worth the trouble at this price.

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(double post...deleted)

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"25","kudosSumWeight":0,"postTime":"2021-06-29T00:24:54.048-07:00","lastPublishTime":"2021-06-29T00:37:50.720-07:00","metrics":{"__typename":"MessageMetrics","views":1684},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:322123/message:529745","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDUyOTc0Niw1Mjk3NDY","node":{"__ref":"ForumReplyMessage:message:529746"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"30","rawBody":"

(double post...deleted)

I just temporarily fixed it by force-quitting my SetApp and BetterZip Finder Extensions, both of which I need, both of which have nothing to do with the cloud, proving to me that Dropbox does indeed require that it be the *only* active Finder Extension on my system. How is that ok?!!

The joke is that if I don't run Dropbox, all the other Finder Extensions can coexist peacefully. What does that tell us about Dropbox's quality control?

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