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Forum Discussion
Dropbox is continuously reporting it's syncing, or indexing on Windows 10.
Hello,
Despite not making any changes to my Dropbox folder contents on my Windows host the Dropbox icon is at a constant syncing and/or indexing state and I cannot tell what it is actually trying t...
Several documents were showing up in the Windows File Explorer, but had a gray x icon on it. I right clicked on all of them and selected Smart Sync->Local. They downloaded (changing the icon to green checkmark), and then then the sync icon on the Dropbox icon in the status bar went away. I'm not sure why I needed to do manually select Smart Sync for each individual file when I'm using Selective Sync and specified that folder, but that appears to have stopped the continous syncing for me at least for now.
Daphne
Dropbox Staff
Dropbox StaffHey coymeetsworld, thanks for reaching out here!
There could be a few reasons causing this issue. Could you try the following and let me know if it does the trick:
- Click the Dropbox icon in your system tray.
- Click the profile pic/initials icon in the top right of the window.
- Choose "Preferences..."
- Go to the "Account" tab.
- While holding the *
Space bar"Alt+H" keys, click "Fix Hardlinks".
If this doesn't resolve the issue, please follow the steps again and instead click "Fix permissions". The app might need to sync for a while after doing this, so please just keep an eye out for any progress.
Let me know how it goes - thanks!
*EDITED - amended the steps due to changes in the app.
Thank you for the quick reply Daphne!
I tried both Fixing hardlink and permissions and I'm still seeing the sync icon over my Dropbox icon.
When clicking on the icon and opening up the panel, on the bottom the status oscillates between Syncing... and Syncing ""
Any thoughts on that? It's says it's syncing an empty string.
- Daphne
Thanks for getting back to me here coymeetsworld!
After fixing the permissions and hardlinks, it may need a little time just to catch up so it would be normal to see the status fluctuate a bit.
However, let's have a look at some other possibilities in the meantime.
Do you possibly have any symlinks within your Dropbox folder pointing outwards? You can check this with the steps outlined in point 7 here.
Also, can you let me know around how many files are within your local Dropbox folder? You can right click the Dropbox folder and choose "Properties..." to see this.
Let me know what you find!
Several documents were showing up in the Windows File Explorer, but had a gray x icon on it. I right clicked on all of them and selected Smart Sync->Local. They downloaded (changing the icon to green checkmark), and then then the sync icon on the Dropbox icon in the status bar went away. I'm not sure why I needed to do manually select Smart Sync for each individual file when I'm using Selective Sync and specified that folder, but that appears to have stopped the continous syncing for me at least for now.
I recently updated to a busniess account from a professional account and now it is trying to sync all of the files - was going fine but now it seems to be stuck and says its downloading 23 files (0.0kb/sec 2+ days) - I have tried to pause and restart the sync, restarted dropbox and even restarted the computer and it does the same thing. Please help! Thank you!
Greg
- Daphne
Hi there Endlessimagery, I hope you're well today!
Can you just try the steps outlined here to see if that will allowing syncing to progress on your device?
These steps will fix any incorrect file permissions that might be preventing the app from being able to sync.
Just to note, if you happen to be using a Mac device instead, you'll need to hold down the Options/Alt key instead of the Space bar.
Let me know how it goes!
Hi
i've been using Dropbax for q good while now and I've not had any issues before but since Monday (1st June 2020) the Dropbox on my Windows 10 PC is taking forever to complete a sync. For nearly three days none of the files I needed to sync are syncing. The icon says it's still syncing but there seems to be no changes when I go to Dropbox.com to check if the files are there. I've manually copied the folders and files on to Dropbox.com so my customer can access them.
When I pause the sync and restart it sits at about 10 files to sync then will stay like that for hours. I then went to restart the sync again and now it shows over 600 files but the numbers are't decreasing and nothing is being updated when I open Dropbox.com
Anyone know why this is? They aren't partcularly large files.
Thanks,
Wayne
- Daphne
Hello DMP3D, I hope you're well today!
Since the sync appears to be stuck, can you try the steps outlined here and let me know if that does the trick?
You'll need to allow the app a short time to apply the changes and allow the sync to progress, so please just keep an eye on the sync status for any changes there.
Keep me posted with your results!
Hi Daphne
Thanks for replying.
There isn't an option for "Fix Hardlinks". I've attached a screenshot showing what it is giving as an option. The version I have is v98.4.158.
