Buenos días. Al instalar Dropbox me vinculó todas las carpetas e inconos del escritorio de tal forma que no puedo eliminarlos de Dropbox sin eliminarlos del ordenador. En la ayuda indica que para desvincular hay que entrar en Configuración, Seguridad y Dispositivos, y que se debe picar en la cruz que acompañan a los dispositivos vinculados. En mi caso solo aparece una papelera y no me atravo a eliminar porque no sé si sólo va a desaparecer de Dropbox o se eliminarán definitivamente. Me gustaría saber si alguien podría ayudarme a solucionarlo. Gracias, un saludo
Al parecer has activado la copia de seguridad automática de Dropbox. Si quieres desactivarla, puedes seguir estos pasos:
Haz clic en el icono de Dropbox en la bandeja del sistema(Windows) o en la barra de menús(Mac).
Haz clic en tu foto de perfil o tus iniciales.
Haz clic en Preferencias.
Haz clic en la pestaña Importar.
Haz clic en Gestionar copias de seguridad.
Desmarca las carpetas que quieras eliminar de Dropbox o cambia todos los archivos a Desactivado.
Haz clic en Save(Guardar).
Además, si has elegido"Mantener el contenido en las carpetas de este PC/Mac", tus archivos y carpetas estarán disponibles en sus respectivas ubicaciones en tu Mac o PC.
Por último, si has elegido"Dejar el contenido en Dropbox", tus archivos permanecerán en tu cuenta de Dropbox en la carpeta de Dropbox de tu ordenador, en dropbox.com y en cualquier lugar en que uses Dropbox. Sin embargo, dejarán de aparecer en sus carpetas originales en tu ordenador. En esos lugares, se reemplazarán con un acceso directo a la carpeta de Dropbox. Sin embargo, puedes arrastrar y soltar esos archivos desde la carpeta de Dropbox a sus carpetas originales en cualquier momento.
Si no te aparece la opción para desactivarla, por favor reinstala la aplicación, descargando la última versión de Dropbox aquí.
Avísame si tienes otra consulta y estaré encantada de seguir ayudándote.
Aprecio el esfuerzo de Marina y demás personal de Dropbox, pero no están dando una solución. He visto que somos varios que hemos dicho aquí que hemos seguido esas instrucciones y no está pasando lo que dicen.... sigue la carpeta de copia de seguridad, y no hay forma de eliminarla online, y sigue subiendo y subiendo y subiendo hasta dejarnos sin espacio.... Debemos poder resolver el problema y eliminar nuestra copia de seguridad sin que nos elimine toda nuestra computadora, por favor. En mi caso, está subiendo fotos y videos... y no hay forma de cambiar eso a pesar de desvincular en prefencias.
Si ya has desactivado la copia de seguridad, solo tienes que mover manualmente la información a las carpetas correspondientes. Una vez lo hayas hecho podrás eliminar la carpeta Mi pc/Mi mac de tu cuenta Dropbox.
Los archivos que muevas a sus carpetas de origen no volverán a sincronizar con Dropbox.
A mi me paso exactamente lo mismo que comentan, dropbox sincronizo todo el escritorio y elemino las carpetas de sus puntos originales, como lo que tenia en el escritorio superaba las 2 GB DE Basic, los archivos restantes se eliminaron y no estan en ningun sitio, ni en el escritorio ni en dropbox web, me gustaria que me dijeran a donde fueron mis archivos y como puedo recuperarlos. Gracias
yo tambien tengo ese problema, aunque desactive la vinculacion, el programa me respalda el escritorio. cosa que no quiero. porque me causo un problema cuando se acabo el espacio, al querer borrar de dropbox en linea, me borro mis archivos como su fueran de propios de su carpeta.
esa funcion deberia ser muy sencillo desactivarla y no imponerla. eso no me gusto, tengo años usando el sistema y ahora tengo este problema.
La función de copia de seguridad no se activa si no lo hace el usuario desde las preferencias de la aplicación o durante la instalación. En tu caso lo que sucede es que si has desactivado la copia, has elegido dejar las carpetas dentro de la carpeta de Dropbox en vez de devolverlas a su ubicación original.
TIENES QUE IR A PANEL, LUEGO PROGRAMAS, LO DESINSTALAS TODOS LOS QUE TENGAN QUE VER CON ESTE PROGRAMA
DISCO (C) ->PROGRAM DATA (ARCHIVO OCULTO) ->ELIMINAS LA CARPETA DROPBOX ->FLEXNET (ELIMINS)
LUEGO VAS A INICIO-> EJECUTAR-> COLOCAS - REGEDIT (ENTER) -> CURRENT_USE ->SOFWARE ->DROPBOX (ELIMINAS LA CARPETA)
-> LOCAL_MACHINE -> SOFWARE ->DROPBOX (ELIMINAS)
DEBES ELIMINAR DE TODO TU DISCO
COMPRUEBAS SI TODO ESTA ELIMINADO AL COLOCAR EN EL BUSCADOR DE INICIO DROPBOX; SI APARECE ALGUN LINK LE DAS ANTICLIC Y DAS EN LA UNICACION DE LARCHIVO, ASI ELIMINAS TODO LA CARPETA COMPELTA.
LUEGO DE LIMPIAR TODO, RICIEN PODRAS DESCARGAR DE NUEVO Y VINCULAR EL ORDENADOR A OTRA CUENTA.
Yo he tenido que desinstalar la aplicación del ordenador y después dar de baja la cuenta para posteriormente volver a crearla desde cero. Finalmente he instalado de nuevo la aplicación y denegué los permisos de copia de seguridad.
Sugiero que antes de hacer todo esto, descarguen sus archivos para no perder la información.
About Haz una pregunta
Busca respuestas en las conversaciones iniciadas por otros usuarios. Si no encuentras la respuesta que necesitas, haz una nueva pregunta.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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Buenos días. Al instalar Dropbox me vinculó todas las carpetas e inconos del escritorio de tal forma que no puedo eliminarlos de Dropbox sin eliminarlos del ordenador. En la ayuda indica que para desvincular hay que entrar en Configuración, Seguridad y Dispositivos, y que se debe picar en la cruz que acompañan a los dispositivos vinculados. En mi caso solo aparece una papelera y no me atravo a eliminar porque no sé si sólo va a desaparecer de Dropbox o se eliminarán definitivamente. Me gustaría saber si alguien podría ayudarme a solucionarlo. Gracias, un saludo
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Buenos días. Al instalar Dropbox me vinculó todas las carpetas e inconos del escritorio de tal forma que no puedo eliminarlos de Dropbox sin eliminarlos del ordenador. En la ayuda indica que para desvincular hay que entrar en Configuración, Seguridad y Dispositivos, y que se debe picar en la cruz que acompañan a los dispositivos vinculados. En mi caso solo aparece una papelera y no me atravo a eliminar porque no sé si sólo va a desaparecer de Dropbox o se eliminarán definitivamente. Me gustaría saber si alguien podría ayudarme a solucionarlo. Gracias, un saludo
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Al parecer has activado la copia de seguridad automática de Dropbox. Si quieres desactivarla, puedes seguir estos pasos:
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\n\n
Haz clic en el icono de Dropbox en la bandeja del sistema(Windows) o en la barra de menús(Mac).
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Haz clic en tu foto de perfil o tus iniciales.
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Haz clic en Preferencias.
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Haz clic en la pestaña Importar.
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Haz clic en Gestionar copias de seguridad.
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Desmarca las carpetas que quieras eliminar de Dropbox o cambia todos los archivos a Desactivado.
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Haz clic en Save(Guardar).
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Además, si has elegido\"Mantener el contenido en las carpetas de este PC/Mac\", tus archivos y carpetas estarán disponibles en sus respectivas ubicaciones en tu Mac o PC.
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Por último, si has elegido\"Dejar el contenido en Dropbox\", tus archivos permanecerán en tu cuenta de Dropbox en la carpeta de Dropbox de tu ordenador, en dropbox.com y en cualquier lugar en que uses Dropbox. Sin embargo, dejarán de aparecer en sus carpetas originales en tu ordenador. En esos lugares, se reemplazarán con un acceso directo a la carpeta de Dropbox. Sin embargo, puedes arrastrar y soltar esos archivos desde la carpeta de Dropbox a sus carpetas originales en cualquier momento.
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Si no te aparece la opción para desactivarla, por favor reinstala la aplicación, descargando la última versión de Dropbox aquí.
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Avísame si tienes otra consulta y estaré encantada de seguir ayudándote.
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¡Saludos!
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Aprecio el esfuerzo de Marina y demás personal de Dropbox, pero no están dando una solución. He visto que somos varios que hemos dicho aquí que hemos seguido esas instrucciones y no está pasando lo que dicen.... sigue la carpeta de copia de seguridad, y no hay forma de eliminarla online, y sigue subiendo y subiendo y subiendo hasta dejarnos sin espacio.... Debemos poder resolver el problema y eliminar nuestra copia de seguridad sin que nos elimine toda nuestra computadora, por favor. En mi caso, está subiendo fotos y videos... y no hay forma de cambiar eso a pesar de desvincular en prefencias.
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Si ya has desactivado la copia de seguridad, solo tienes que mover manualmente la información a las carpetas correspondientes. Una vez lo hayas hecho podrás eliminar la carpeta Mi pc/Mi mac de tu cuenta Dropbox.
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Los archivos que muevas a sus carpetas de origen no volverán a sincronizar con Dropbox.
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¡Espero que esta información te sea de utilidad!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"repliesCount":11,"postTime":"2020-10-12T06:30:24.127-07:00","lastPublishTime":"2020-10-12T06:31:33.692-07:00","metrics":{"__typename":"MessageMetrics","views":23292},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:104007A/category:Spanish/community:mxpez29397board:104001000/message:459887/message:460704","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1523225":{"__typename":"User","id":"user:1523225","uid":1523225,"login":"malef","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-03-03T05:30:13.227-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1523225"},"ModerationData:moderation_data:581270":{"__typename":"ModerationData","id":"moderation_data:581270","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:581270":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1523225"},"id":"message:581270","revisionNum":1,"uid":581270,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:104001000"},"parent":{"__ref":"ForumReplyMessage:message:459933"},"conversation":{"__ref":"Conversation:conversation:459887"},"subject":"Re: Desvincular el escritorio","moderationData":{"__ref":"ModerationData:moderation_data:581270"},"body":"
A mi me paso exactamente lo mismo que comentan, dropbox sincronizo todo el escritorio y elemino las carpetas de sus puntos originales, como lo que tenia en el escritorio superaba las 2 GB DE Basic, los archivos restantes se eliminaron y no estan en ningun sitio, ni en el escritorio ni en dropbox web, me gustaria que me dijeran a donde fueron mis archivos y como puedo recuperarlos. Gracias
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yo tambien tengo ese problema, aunque desactive la vinculacion, el programa me respalda el escritorio. cosa que no quiero. porque me causo un problema cuando se acabo el espacio, al querer borrar de dropbox en linea, me borro mis archivos como su fueran de propios de su carpeta.
esa funcion deberia ser muy sencillo desactivarla y no imponerla. eso no me gusto, tengo años usando el sistema y ahora tengo este problema.
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La función de copia de seguridad no se activa si no lo hace el usuario desde las preferencias de la aplicación o durante la instalación. En tu caso lo que sucede es que si has desactivado la copia, has elegido dejar las carpetas dentro de la carpeta de Dropbox en vez de devolverlas a su ubicación original.
Ten en cuenta, que las opciones de asistencia técnica dependen del tipo de cuenta que tengas(Basic, Plus, Professional o Business).
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¡Espero que esta información te sea de utilidad!
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TIENES QUE IR A PANEL, LUEGO PROGRAMAS, LO DESINSTALAS TODOS LOS QUE TENGAN QUE VER CON ESTE PROGRAMA
DISCO (C) ->PROGRAM DATA (ARCHIVO OCULTO) ->ELIMINAS LA CARPETA DROPBOX ->FLEXNET (ELIMINS)
LUEGO VAS A INICIO-> EJECUTAR-> COLOCAS - REGEDIT (ENTER) -> CURRENT_USE ->SOFWARE ->DROPBOX (ELIMINAS LA CARPETA)
-> LOCAL_MACHINE -> SOFWARE ->DROPBOX (ELIMINAS)
DEBES ELIMINAR DE TODO TU DISCO
COMPRUEBAS SI TODO ESTA ELIMINADO AL COLOCAR EN EL BUSCADOR DE INICIO DROPBOX; SI APARECE ALGUN LINK LE DAS ANTICLIC Y DAS EN LA UNICACION DE LARCHIVO, ASI ELIMINAS TODO LA CARPETA COMPELTA.
LUEGO DE LIMPIAR TODO, RICIEN PODRAS DESCARGAR DE NUEVO Y VINCULAR EL ORDENADOR A OTRA CUENTA.
SALUDOS
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Muchas gracias. Asi lo haré!
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Yo he tenido que desinstalar la aplicación del ordenador y después dar de baja la cuenta para posteriormente volver a crearla desde cero. Finalmente he instalado de nuevo la aplicación y denegué los permisos de copia de seguridad.
Sugiero que antes de hacer todo esto, descarguen sus archivos para no perder la información.
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Dropbox Staff
