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Forum Discussion
Re: How many years until Dropbox will fix offline files being unaccessible
In the Android app (latest version), I open the offline files screen. Dropbox says "All files are up to date".
I go offline and try to open the files. I receive the error "Can't connect to Dropbox. Make sure you're online" when opening images or "Couldn't load file. Check your internet connection" when opening PDF files.
I go online and click on "Update All". Dropbox says "Syncing..." for a while and then "All files are up to date". When I go offline the problem is still not solved.
It would be great to see a response from Dropbox on this. I set 2 video presentation files for 'Offline' but when my ipad is offline, I cannot open the video presentations. I have to reconnect and be online for Dropbox to allow me to open the files. I don't get any error messages when offline and try to open the file. It just doesn't open.
- I have a similar issue. it seems to me that if dropbox cannot sync the files for some reason, it cannot show the files even if they are marked as offline
I have te same issue, but I'm an iOS user (9.3.5) and updated yesterday, just before loading the files and setting them to "offline files". I had this in the past, but can't remember how I managed to fix it.
- Many thanks for your feedback. I have found two workarounds: The first is to put the device in airplane mode (offline), sometimes works and the other is to navigate with an external file browser to Android/data/com.dropbox.android/files where you can find a folder named scratch or a folder with a strange name that contains a folder named scratch. here you will find all the offline files and others... (that paths works on Android devices, ça va sans dire)
Yep. Above works, but one would wonder why it is so easy to get into the scratch folder....so much for securing your files Dropbox - anyone who steals your phone can access this folder and the offline files - poor design.
