You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Verlängerung Dropbox Abo über die Abo-Verwaltung von Apple
Hallo.
Ich hatte das Dropbox Plus Abo und dieses ist gestern abgelaufen und zum Basic Konto zurückgestuft worden.
Nun habe ich vorhin in der Abo Verwaltung von Apple das Abo wieder aktiviert und ...
Könnte sich vielleicht ein Dropbox-Mitarbeiter mal melden? Wie gesagt ist mein Dropbox-Plus-Account BEZAHLT und es steht in der Apple Abo-Verwaltung auch als aktiv drin. Nur trotz Bezahlung wird mein Dropbox-Konto nur als Basic-Konto angezeigt.
Das führt auch dazu, das ich Ihnen keine E-Mail schicken kann. Blöde Situation oder?
Wenn ich auf Käufe wiederherstellen gehe in der iOS App kommt immer der Fehlerhinweis 403.
Also es wäre wirklich nett, wenn ich meinen BEZAHLTEN Dropbox-Plus Account auch benutzen dürfte?!
Da man vom Dropbox-Team ja keinen Support erhält und auch per E-Mail bei meinem Problem keinen Kontakt aufnehmen kann, hat Apple für mich das Problem gelöst.
Ziemlich schwach euer Support. Muss man sich mal vorstellen, man verlängert unter iOS das Abo, ihr von Dropbox merkt das nicht und weil man dann "offiziell" ja nur nen Basic-Account hat, hat man keine Möglichkeit sich diesbezüglich an einen Mitarbeiter von Dropbox zu wenden.
danke für Ihren Beitrag und willkommen im Dropbox-Forum!
Beachten Sie bitte, dass es keine permanente Kundenbetreuung durch Dropbox-Mitarbeiter im deutschsprachigen Dropbox-Forum gibt. Für eilige (rechnungsbezogene) Anfragen steht Ihnen, auch während der Übergangszeit als Basic-Nutzer, der direkte Kundendienst zur Verfügung – und zwar über diesen Link.
Achten Sie bitte darauf, sich zuvor von Ihrem Dropbox-Konto abzumelden, falls dieses in Ihrem Browser geöffnet sein sollte, da sonst die gesuchte Option nicht angezeigt wird.
vielen Dank für Ihre Anfrage an den Dropbox-Support. Antworten auf diese E-Mail werden an einen nicht überwachten Posteingang geleitet und von unserem Support-Team nicht beantwortet.
Je nach Kontotyp stehen Ihnen verschiedene Optionen für den technischen Support offen. Um diese Optionen einzusehen, melden Sie sich bitte in Ihrem Dropbox-Konto an und rufen Sie https://dropbox.com/support auf.
Nicht unbedingt das, was ich erwartet hätte :unamused:
Aber ich schrieb ja bereits, das Apple das Problem gelöst hat. Das Abo wurde einfach in der Abo-Verwaltung von Apple storniert und ich kann mich so nun direkt über die Dropbox-Webseite wiede für Dropbox-Plus anmelden.
Ich muss ja sagen, das ich die Funktionen der Dropbox ganz gut finde. Ein paar Sachen fehlen mir zwar noch, aber insgesamt benutze ich die Dropbox jeden Tag und sehr intensiv für wirklich alle meine Daten... schmeiß da sprichwörtlich alles rein was ich habe und dafür ist sie ja auch gedacht.
Nur am Support, auch wenn Sie sich hier fleissig Mühe geben, sollte noch gearbeitet werden.
You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
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Richten Sie sie an die Dropbox Community!","avatar":null,"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:103007A"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:mxpez29397"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:German"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:103007A"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"shortTitle":"Eine Frage stellen","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"threaded"},"topicsCount":2936,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-01-03T11:20:27.724-08:00"},"eventPath":"category:103007A/category:German/community:mxpez29397board:103001000/","tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":false,"tagType":"FREEFORM_AND_PRESET"},"Rank:rank:43":{"__typename":"Rank","id":"rank:43","position":26,"name":"Helpful | Level 6","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1384092":{"__typename":"User","id":"user:1384092","uid":1384092,"login":"MarcNRW","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg"},"rank":{"__ref":"Rank:rank:43"},"email":"","messagesCount":5,"biography":null,"topicsCount":1,"kudosReceivedCount":1,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-12-07T12:15:48.022-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"followersCount":null,"solutionsCount":1,"ssoId":null,"entityType":"USER","eventPath":"community:mxpez29397/user:1384092"},"ForumTopicMessage:message:477071":{"__typename":"ForumTopicMessage","uid":477071,"subject":"Verlängerung Dropbox Abo über die Abo-Verwaltung von Apple","id":"message:477071","revisionNum":2,"repliesCount":5,"author":{"__ref":"User:user:1384092"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:103001000"},"conversation":{"__ref":"Conversation:conversation:477071"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:477071"},"body@stripHtml({\"truncateLength\":200})":" Hallo. \n Ich hatte das Dropbox Plus Abo und dieses ist gestern abgelaufen und zum Basic Konto zurückgestuft worden. \n Nun habe ich vorhin in der Abo Verwaltung von Apple das Abo wieder aktiviert und ...","body@stringLength":"507","rawBody":"
Hallo.
\n
Ich hatte das Dropbox Plus Abo und dieses ist gestern abgelaufen und zum Basic Konto zurückgestuft worden.
\n
Nun habe ich vorhin in der Abo Verwaltung von Apple das Abo wieder aktiviert und der Betrag wurde auch direkt von meinem Konto abgebucht.
\n
In meiner Dropbox ist das aber nicht sichtbar. Dort steht immer noch \"Upgrade durchführen\".
\n
Aber das habe ich ja getan.
\n
Was kann man da machen? Würde die Dropbox gerne wieder nutzen können.
Ich hatte das Dropbox Plus Abo und dieses ist gestern abgelaufen und zum Basic Konto zurückgestuft worden.
\n
Nun habe ich vorhin in der Abo Verwaltung von Apple das Abo wieder aktiviert und der Betrag wurde auch direkt von meinem Konto abgebucht.
\n
In meiner Dropbox ist das aber nicht sichtbar. Dort steht immer noch \"Upgrade durchführen\".
\n
Aber das habe ich ja getan.
\n
Was kann man da machen? Würde die Dropbox gerne wieder nutzen können.
\n
Gruß
\n
Marc
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Da man vom Dropbox-Team ja keinen Support erhält und auch per E-Mail bei meinem Problem keinen Kontakt aufnehmen kann, hat Apple für mich das Problem gelöst.
Ziemlich schwach euer Support. Muss man sich mal vorstellen, man verlängert unter iOS das Abo, ihr von Dropbox merkt das nicht und weil man dann \"offiziell\" ja nur nen Basic-Account hat, hat man keine Möglichkeit sich diesbezüglich an einen Mitarbeiter von Dropbox zu wenden.
Dafür 12 Euro im Monat, ganz, ganz schwach.
","body@stringLength":"534","rawBody":"
Da man vom Dropbox-Team ja keinen Support erhält und auch per E-Mail bei meinem Problem keinen Kontakt aufnehmen kann, hat Apple für mich das Problem gelöst.
Ziemlich schwach euer Support. Muss man sich mal vorstellen, man verlängert unter iOS das Abo, ihr von Dropbox merkt das nicht und weil man dann \"offiziell\" ja nur nen Basic-Account hat, hat man keine Möglichkeit sich diesbezüglich an einen Mitarbeiter von Dropbox zu wenden.
Dafür 12 Euro im Monat, ganz, ganz schwach.
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Hallo nochmal.
Könnte sich vielleicht ein Dropbox-Mitarbeiter mal melden? Wie gesagt ist mein Dropbox-Plus-Account BEZAHLT und es steht in der Apple Abo-Verwaltung auch als aktiv drin. Nur trotz Bezahlung wird mein Dropbox-Konto nur als Basic-Konto angezeigt.
Das führt auch dazu, das ich Ihnen keine E-Mail schicken kann. Blöde Situation oder?
Wenn ich auf Käufe wiederherstellen gehe in der iOS App kommt immer der Fehlerhinweis 403.
Also es wäre wirklich nett, wenn ich meinen BEZAHLTEN Dropbox-Plus Account auch benutzen dürfte?!
","body@stringLength":"616","rawBody":"
Hallo nochmal.
Könnte sich vielleicht ein Dropbox-Mitarbeiter mal melden? Wie gesagt ist mein Dropbox-Plus-Account BEZAHLT und es steht in der Apple Abo-Verwaltung auch als aktiv drin. Nur trotz Bezahlung wird mein Dropbox-Konto nur als Basic-Konto angezeigt.
Das führt auch dazu, das ich Ihnen keine E-Mail schicken kann. Blöde Situation oder?
Wenn ich auf Käufe wiederherstellen gehe in der iOS App kommt immer der Fehlerhinweis 403.
Also es wäre wirklich nett, wenn ich meinen BEZAHLTEN Dropbox-Plus Account auch benutzen dürfte?!
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Verlängerung Dropbox Abo über die Abo-Verwaltung von Apple","moderationData":{"__ref":"ModerationData:moderation_data:477289"},"body":"
danke für Ihren Beitrag und willkommen im Dropbox-Forum!
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\n
Beachten Sie bitte, dass es keine permanente Kundenbetreuung durch Dropbox-Mitarbeiter im deutschsprachigen Dropbox-Forum gibt. Für eilige (rechnungsbezogene) Anfragen steht Ihnen, auch während der Übergangszeit als Basic-Nutzer, der direkte Kundendienst zur Verfügung – und zwar über diesen Link.
\n
\n
Achten Sie bitte darauf, sich zuvor von Ihrem Dropbox-Konto abzumelden, falls dieses in Ihrem Browser geöffnet sein sollte, da sonst die gesuchte Option nicht angezeigt wird.
\n
\n
Beste Grüße
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"postTime":"2020-12-08T03:10:15.885-08:00","lastPublishTime":"2020-12-08T03:12:21.143-08:00","metrics":{"__typename":"MessageMetrics","views":651},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:103007A/category:German/community:mxpez29397board:103001000/message:477071/message:477289","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8M3w1MjoxfGludCw0Nzc2NzYsNDc3Njc2","node":{"__ref":"ForumReplyMessage:message:477676"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:477676":{"__typename":"ModerationData","id":"moderation_data:477676","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:477676":{"__typename":"ForumReplyMessage","uid":477676,"id":"message:477676","revisionNum":1,"author":{"__ref":"User:user:1384092"},"readOnly":true,"repliesCount":1,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:103001000"},"parent":{"__ref":"ForumReplyMessage:message:477289"},"conversation":{"__ref":"Conversation:conversation:477071"},"subject":"Re: Verlängerung Dropbox Abo über die Abo-Verwaltung von Apple","moderationData":{"__ref":"ModerationData:moderation_data:477676"},"body":"
Hallo Werner,
Danke für Ihre Antwort.
Ich hatte eine E-Mail geschickt und bekam als Antwort das hier:
vielen Dank für Ihre Anfrage an den Dropbox-Support. Antworten auf diese E-Mail werden an einen nicht überwachten Posteingang geleitet und von unserem Support-Team nicht beantwortet.
Je nach Kontotyp stehen Ihnen verschiedene Optionen für den technischen Support offen. Um diese Optionen einzusehen, melden Sie sich bitte in Ihrem Dropbox-Konto an und rufen Sie https://dropbox.com/support auf.
Nicht unbedingt das, was ich erwartet hätte :unamused:
Aber ich schrieb ja bereits, das Apple das Problem gelöst hat. Das Abo wurde einfach in der Abo-Verwaltung von Apple storniert und ich kann mich so nun direkt über die Dropbox-Webseite wiede für Dropbox-Plus anmelden.
Ich muss ja sagen, das ich die Funktionen der Dropbox ganz gut finde. Ein paar Sachen fehlen mir zwar noch, aber insgesamt benutze ich die Dropbox jeden Tag und sehr intensiv für wirklich alle meine Daten... schmeiß da sprichwörtlich alles rein was ich habe und dafür ist sie ja auch gedacht.
Nur am Support, auch wenn Sie sich hier fleissig Mühe geben, sollte noch gearbeitet werden.
Viele Grüße
Marc
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Es freut mich zu hören, dass das Problem gelöst werden konnte – danke außerdem auch für Ihren Kommentar!
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\n
Beste Grüße
\n
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\n
[Diese Diskussion wurde geschlossen. Wenn Sie eine ähnliche Frage haben, können Siehiereinen neuen Beitrag erstellen]
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