Re: Cookie settings - restricting live chat options

petemes

Hi there,

Need some help. I have no idea what I have done, but somehow I have changed my cookie settings to prevent live chat. I have Chrome as a search engine and reset to default settings on all cookies. Not sure what to do. Please help.

Thanks .

Hannah

Hey @petemes, thanks for posting today!

Let's see if these steps help:

Go to the Dropbox support page
Click on the vertical ellipsis button at the top right corner in Chrome
Click on "Settings"
Click on "Privacy and security"
Click on "Third party cookies"
Click on "Allow third party cookies"

Let me know how it goes.

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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Christopher4

Thanks for flagging this issue. Our Engineering team has resolved the issue and you should be able to use Chat support functionality again. Apologies for any inconvenience caused!

petemes

Cheers. Appreciate it.
Pete