Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
When I attempt to open a word document from the Dropbox App on iPad I receive an error message saying “Cannot Find File. The location changed since you last opened the file. “ (see below)
Secondly, I am now unable to save a new word document to the Dropbox. I receive an error message saying “Cannot connect to server. The server may be unavailable. Check your internet connection and try again.” (See below)
This is a new issue and in the past I have had no problems accessing Dropbox from Word or opening Word documents from Dropbox.
I have verified that Dropbox has been added as a service in Microsoft word and all office apps automatically allow access to third party storage. The internet connection has been checked and works perfectly.
I am able to open documents from OneDrive in word and save new word documents to OneDrive without a problem. On this basis I don’t think there is anything wrong with the Word App.
Can anyone help?
I'm hazarding a guess its a Word issue because it is Microsoft that creates the software which links the two services together.
Maybe try again in a few hours and if it still causes issues have a look on the Microsoft forums?
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]
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I'm hazarding a guess its a Word issue because it is Microsoft that creates the software which links the two services together.
Maybe try again in a few hours and if it still causes issues have a look on the Microsoft forums?
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
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