You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Re: Installation Failed Error Code 1073741795
I've been on the same journey as Searson from a thread elsewhere in the community chat. I've been experiencing the exact error code:
To bypass a lot of the troubleshooting, I've already tried these fixes to no avail:
- I meet the minimum system reqs to run Dropbox
- I have a secure internet connection
- Antivirus (Bitdefender), firewall, and VPN disabled/turned off
- Firewall manually configured to work with dropbox
- Creating another user profile on computer then installing
- Tried to install app using typical installer (DropboxInstaller.exe)
- Tried to install app using Offline Installer (134.4.4115)
- Tried to install app using Offline Installer (140.4.1951)
- Clicking on the hyperlink for advanced re-install - takes me to this inane help page:
Dropbox installer failed to start | Dropbox Help
Frankly, I've given up all hope. I'm past frustration or even anger, rather, I find myself impressed. Impressed that such an impenetrable issue persists and none of the internet witches and wizards can solve this conundrum of digital arcana.
- Hannah
Dropbox Staff
Hey Kyle mcGill, thanks for joining our Community and sorry to see you're having trouble with our desktop app.
So, if I understand correctly, you never managed to perform the advanced reinstall, right?
Can you try following the steps in this article to see if it helps?
Keep me posted.I tried everything as well, nothing would work. Did someone find a solution?
Hi Hannah, that is one of the details exacerbating the issue. I can never get past step 2 as every uninstall attempt is met with this every time:
I cannot uninstall the app to begin with in order to perform a re-install.
- Hannah
Thanks for the nudge here, Kyle mcGill.
If you're not able to uninstall Dropbox, please follow these steps:
- Open the "Task Manager" by right-clicking the taskbar and clicking "Start Task Manager".
- Click "Processes", to see if there are any processes associated with Dropbox, that might be preventing it from being uninstalled. (You may need to click "Show processes from all users" to check all processes)
- If you see any Dropbox processes, click on the line that references the process to select it and click on "End Process"
Once this is done, try to uninstall once again, to see if it works.
