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Ticket #18058484.
Someone replied to me early today, and said:
Hi David,
Sorry for the delay in replying.
I added another member of our Team to this ticket so they can help us out further. They will take a look at all the steps we took so far and get back to you soon.
If you would like to add anything else, please reply here in the meantime.
Regards,
ColinI did add more information, but no one has gotten back to me all day. I opened the ticket on 7/28, and have yet to get any help.
Thanks-
David
To those who might consider switching to OneDrive because it supposedly works so much better than Dropbox... I am currently waiting about an hour with the various bits of OneDrive using 100%+ CPU uploading one folder thats 1.4GB and 26000 items and one thats 130mb with about 500 items. Trying to transfer from one work Mac to another and at the moment this is an Intel Mac having the problem but it's still using the same version of OneDrive as the Apple Silicon Mac on the other side. So no, there is no magic there, OneDrive is still terrible.
New stable build 154.4 fixes the menubar icon.
I have the feeling that the problem will never be solved. For our company, time has come to look for alternatives. The smart sync problem of macOS 12.3 still exists. And soon ventura will be released... Nothing concrete has been heard for months. Apparently there is a private beta, referred to here:
https://help.dropbox.com/installs-integrations/desktop/macos-12-monterey-support
«A private beta version is currently available to select users.» but support knows nothing about it.
We can't manually download the linked files for each InDesign or After Effects individually. With 14 TB of data and a clean directory structure for various customers and jobs, that doesn't work. Everyone would lose massive amount of time. If I have to put an external hard drive at every workstation so that all data is local, we don't need Dropbox anymore. I think it's time for VPN and a big NAS - like in the old days.
If you're on "Dropbox Business", the private betas apparently don't work, according to Dropbox support.
I suggest you give OneDrive a go.
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