Dropbox Sign API

Spencer H

Hey Sign API Community! We're glad to see your engagement and activity after opening up this space! If you do find that you need to write into our support team, we wanted to highlight some helpful pieces of information that our team needs to investigate your issue. Please submit a request from the primary email address associated with your account and include the following if applicable: Error / description of issue Signature request ID (aka Document ID) and/or Template ID for affected request API Endpoints & SDK version you are using in your workflow (i.e. /v3/signature_request/create_embedded etc.) Any screenshots, recordings, and applicable code snippets are also extremely helpful in our investigations. We look forward to assisting you with your Sign API integration!

gagsbh

Hello @Greg-DB , I am using the following Dropbox Sign .NET SDK code in my project to generate Dropbox Sign Access token using previously saved Refresh token. public async Task<TokenResponse> GetRefreshToken(TokenResponse tokenResponse) { TokenResponse tokenResponse2 = new TokenResponse(); string errorlog = ConfigurationManager2.AppSettings("ErrorLog"); var config = new Configuration(); var oAuthApi = new OAuthApi(config); try { var data = new OAuthTokenRefreshRequest(refreshToken: tokenResponse.RefreshToken); var result = await oAuthApi.OauthTokenRefreshAsync(data); if (result != null) { tokenResponse2.Expires = result.ExpiresIn; tokenResponse2.AcquireTime = DateTime.Now; tokenResponse2.AccessToken = result.AccessToken; tokenResponse2.RefreshToken = result.RefreshToken; tokenResponse2.AcquireTime = DateTime.UtcNow; } return tokenResponse2; } catch (ApiException ex) { File.AppendAllText(errorlog, "\r\n\r\n" + "nGetRefreshToken: - Error"); File.AppendAllText(errorlog, "\r\nException when calling Dropbox Sign API: " + ex.Message); File.AppendAllText(errorlog, "\r\nStatus Code: " + ex.ErrorCode); File.AppendAllText(errorlog, "\r\nStack Trace: " + ex.StackTrace); throw ex; } catch (Exception ex) { File.AppendAllText(errorlog, "\r\nGetRefreshToken - Error"); File.AppendAllText(errorlog, "\r\n" + ex.Message + "\r\n" + ex.StackTrace); } return tokenResponse; } I am getting the following Error Message and Stack Trace. Error converting value "invalid_grant" to type 'Dropbox.Sign.Model.ErrorResponseError'. Path 'error', line 1, position 24. at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.EnsureType(JsonReader reader, Object value, CultureInfo culture, JsonContract contract, Type targetType) at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateValueInternal(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue) at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.SetPropertyValue(JsonProperty property, JsonConverter propertyConverter, JsonContainerContract containerContract, JsonProperty containerProperty, JsonReader reader, Object target) at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.PopulateObject(Object newObject, JsonReader reader, JsonObjectContract contract, JsonProperty member, String id) at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateObject(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue) at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateValueInternal(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue) at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent) at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType) at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings) at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonSerializerSettings settings) at Dropbox.Sign.Client.Configuration.<>c.<.cctor>b__78_0(String methodName, IApiResponse response) at Dropbox.Sign.Api.OAuthApi.OauthTokenRefreshWithHttpInfoAsync(OAuthTokenRefreshRequest oAuthTokenRefreshRequest, Int32 operationIndex, CancellationToken cancellationToken) at Dropbox.Sign.Api.OAuthApi.OauthTokenRefreshAsync(OAuthTokenRefreshRequest oAuthTokenRefreshRequest, Int32 operationIndex, CancellationToken cancellationToken) at SGCloudMigration.Business.DropboxSignUtility.GetRefreshToken(TokenResponse tokenResponse, String relationshipname) in D:\SG Cloud Migration\SGCloudMigration.Business.Core\DropboxSignUtility.cs:line 364 Please help. Thanks, Gagan

Dapree

We're excited to introduce the Sign API Developer community, a space for you to engage with everything related to the Sign API. This forum is where you can ask questions, share knowledge, and collaborate to get the most out of Sign API. Whether you're an experienced developer or just starting with the Sign API, this forum is your go-to resource for technical exchange. Who should join? The forum is open to all, especially developers and technical users of the Sign API. If you have insights to share, questions to ask, or are looking to enhance your understanding of the Sign API, this community is for you. How to leverage this Community forum We encourage you to: Discuss: Engage in technical discussions, ask questions, and provide answers. Share: Contribute your knowledge, share your use cases, and explore new ways to use the Sign API. Feedback: Offer suggestions for improvements or new features, or bugs that need to be addressed. Tell us what you think We’d love to hear your thoughts on the Sign API community, so please leave any feedback in the comments below.

P Lombardo

How do I save the email/message that is sent with the signature request file? I send docs to client with instructions and I wanted to find a way to save the documentation.

laurent_leconte

I'd like to use text tags in templates. The documenation seems to imply this is possible (e.g. https://developers.hellosign.com/docs/signature-request/walkthrough/ mentions text tags right after a section on templates) but `use_text_tags` is not supported as a parameter for the `/signature_request/send_with_template` endpoint. Is it possible to use text tags with a template?

Dropbox Sign API

Dropbox Sign API

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What to include in a Support Ticket Request

Invalid_Grant whlie generating Access Token using saved Refresh token in Dropbox Sign .NET SDK

Welcome to the Sign API Developer Community

Saving emails sent to recipents of drop box signature request.

[Dropbox Sign API] Support for text tags in templates

Dropbox Sign API