You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Spencer H's avatar
Spencer H
Icon for Dropbox Staff rankDropbox Staff
8 months ago

What to include in a Support Ticket Request

Hey Sign API Community!

We're glad to see your engagement and activity after opening up this space! If you do find that you need to write into our support team, we wanted to highlight some helpful pieces of information that our team needs to investigate your issue.
 
Please submit a request from the primary email address associated with your account and include the following if applicable:
 
  • Error / description of issue
  • Signature request ID (aka Document ID) and/or Template ID for affected request
  • API Endpoints & SDK version you are using in your workflow (i.e. /v3/signature_request/create_embedded etc.)
 
Any screenshots, recordings, and applicable code snippets are also extremely helpful in our investigations. 
 
We look forward to assisting you with your Sign API integration!
Dropbox Sign
No RepliesBe the first to reply

About Dropbox Sign API

17 PostsLatest Activity: 2 days ago
17 Following

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!