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EvgenyAGRO's avatar
EvgenyAGRO
Explorer | Level 4
6 years ago

Team log events on download activities stopped arriving

I have few Dropbox Business Advanced Plans and I've noticed that team log events on download activities suddenly stopped arriving on several accounts, while events on all other activities arrive properly. I query the events using RestAPI with the following request:

URL: https://api.dropboxapi.com/2/team_log/get_events

Method: POST

Headers: Authorization Token Header, Content Type JSON

Params: time - with the following format - yyyy-MM-dd'T'HH:mm:ss'Z'

(usually quering events that happened a minute ago)

 

Edit:

I also checked the Activity tab in my Admin console(https://www.dropbox.com/team/admin/activity) and I just don't see any download activities arrive.

 

Has anything changed regarding download activities?

Thanks.

 

API
  • Greg-DB's avatar
    Greg-DB
    6 years ago

    The first thing that comes to mind is that "Standard" Business plans don't get file events in the audit log. You mentioned that you have "Advanced", but can you double check that it hasn't been changed to Standard?

    Otherwise, please open an API ticket so we can check on this specifically for you. The following information would be helpful:

    • the affected team ID(s)
    • the date/time when a particular event occurred that is missing from the log, along with the relevant user ID and file path
  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    The first thing that comes to mind is that "Standard" Business plans don't get file events in the audit log. You mentioned that you have "Advanced", but can you double check that it hasn't been changed to Standard?

    Otherwise, please open an API ticket so we can check on this specifically for you. The following information would be helpful:

    • the affected team ID(s)
    • the date/time when a particular event occurred that is missing from the log, along with the relevant user ID and file path
    • EvgenyAGRO's avatar
      EvgenyAGRO
      Explorer | Level 4
      6 years ago

      Hi Greg,

      Now I have the same problem with folder download activities, I've opened another API ticket. Just wanted to let you know on this forum as well. Ticket id: #10097374.

      • Greg-DB's avatar
        Greg-DB
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Thanks for the note! We've received your ticket and will follow up with you there.

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