Shared Link Error 500

[b_brown]

Same conditions, but I am receiving a 500 error. Is solution the same?

[Greg-DB]

@b_brown Since you're getting a different error code, this would likely be a different issue and the solution may also be different. I've split your message out to its own thread accordingly. So that we can make sure to check on what you're seeing specifically, can you share several 'X-Dropbox-Request-Id' response header values for these errors you're seeing? Thanks in advance!

[b_brown]

Thanks @Greg-DB. I am using the Dropbox for Python library. No issues with the legacy links, but new ones are throwing 500 error with no other description.

[Greg-DB]

@b_brown If you're using the Dropbox Python SDK, the request ID should be shown when printing out the InternalServerError. Can you share a few samples of that so we can check on that for you? Thanks!

[b_brown]

dropbox.exceptions.InternalServerError: InternalServerError('b3c6ea369eae48d1b6c86dee11f01cbd', 500, '')
dropbox.exceptions.InternalServerError: InternalServerError('a0a7cb334e1b4f068e3605e4249a23c9', 500, '')

[Greg-DB]

Thanks, that's helpful. We'll look into it and I'll follow up here once I have an update on this.

[b_brown]

@Greg-DBAny luck with this?

[Greg-DB]

@b_brown This is still open with the team, but I don't have an update yet. I'll follow up here once I have some news.

[Greg-DB]

@b_brown The team has rolled out a fix for this. Please try again and let me know if you're still seeing any issues. Thanks!