Issue with overleaf app

[ahmedcs982]

Dear all,

I am facing issue with synching dropbox updates to overleaf (overleaf to dropbox works fine). I have tried connected overleaf to another account which i just created and it works fine. I contacted overleaf and obviously it is an issue on dropbox side as indicated by theri support team. The following is the API: files/get_temporary_link API is returning a not_allowed error to the Overleaf App e.g. at 2021-02-04T14:19:26.008Z for the path "main-arxiv copy.pdf". I have included all the information we have on this from our log below.

{

insertId: "bm4al3ut3an1d2x8c" 

jsonPayload: {

err: {

error: {

error: {

.tag: "not_allowed" 

}

error_summary: "not_allowed/" 

}

response: {

size: 0 

timeout: 0 

}

status: 409 

}

hostname: "third-party-datastore-prod-7546d6b756-x2rtr" 

level: 50 

msg: "error getting file from dropbox" 

name: "third-party-datastore" 

path: "/main-arxiv copy.pdf" 

pid: 1 

user_id: "5b592b24853cb81b9c4fe64d" 

v: 0 

}

labels: {

k8s-pod/app: "third-party-datastore" 

k8s-pod/pod-template-hash: "7546d6b756" 

}

logName: "projects/mgcp-1117973-ol-prod/logs/stdout" 

receiveTimestamp: "2021-02-04T14:19:27.536499740Z" 

resource: {

labels: {

cluster_name: "ol-gke-02" 

container_name: "third-party-datastore" 

location: "us-east1" 

namespace_name: "default" 

pod_name: "third-party-datastore-prod-7546d6b756-x2rtr" 

project_id: "mgcp-1117973-ol-prod" 

}

type: "k8s_container" 

}

severity: "INFO" 

timestamp: "2021-02-04T14:19:26.008Z" 

}

[tahsini]

The not_allowed error is returned if the user is not allowed to request a temporary link to the specified file. For example, this can occur if the file is restricted or if the user's links are banned.  

You might be seeing this error right now if your links are currently banned. See here for more information.