GET request from FTP server throwing 400 error

[cvieira]

We need to run GET requests from an FTP client to download the content and we’re getting a 400 error with an error message saying that something went wrong on Dropbox's side. Our method has previously worked, so it appears something has changed on Dropbox's side and we need an urgent answer.

I'm trying to post the 400 response we get, but it keeps being marked as spam and deleted. So if someone can email me from support, that'd be ace

[cvieira]

<--- HTTP/1.1 400 Bad Request 2<--- Content-Length: 14468 3<--- Content-Type: text/html 4<--- Vary: Accept-Encoding 5<--- X-Dropbox-Response-Origin: local 6<--- Date: Mon, 23 Aug 2021 14:40:26 GMT 7<--- Server: envoy 8<--- Connection: close 9<--- 10<--* Dropbox 11<--* ErrorSomething went wrong. Don't worry, your files are still safe and the Dropboxers have been notified. Check out our Help Center and forums for help, or head back to home. 12<--* message = {"ru": "\u003ch1\u003e\u041e\u0448\u0438\u0431\u043a\u0430 (5xx)\u003c/h1\u003e\u041f\u0440\u043e\u0438\u0437\u043e\u0448\u043b\u0430 \u043d\u0435\u0438\u0437\u0432\u0435\u0441\u0442\u043d\u0430\u044f \u043e\u0448\u0438\u0431\u043a\u0430. \u041d\u0435 \u0431\u0435\u0441\u043f\u043e\u043a\u043e\u0439\u0442\u0435\u0441\u044c, \u0432\u0430\u0448\u0438 \u0444\u0430\u0439\u043b\u044b \u043d\u0435 \u043f\u043e\u0441\u0442\u0440\u0430\u0434\u0430\u043b\u0438, \u0430 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u0438 Dropbox \u043f\u043e\u043b\u0443\u0447\u0438\u043b\u0438 \u0443\u0432\u0435\u0434\u043e\u043c\u043b\u0435\u043d\u0438\u0435. \u041f\u0435\u0440\u0435\u0439\u0434\u0438\u0442\u0435 \u0432 \u003ca href=\"https://www.dropbox.com/help\"\u003e\u0441\u043f\u0440\u0430\u0432\u043e\u0447\u043d\u044b\u0439 \u0446\u0435\u043d\u0442\u0440\u003c/a\u003e \u0438\u043b\u0438 \u043d\u0430 \u003ca href=\"https://forums.dropbox.com\"\u003e\u0444\u043e\u0440\u0443\u043c\u044b\u003c/a\u003e \u0434\u043b\u044f \u043f\u043e\u043b\u0443\u0447\u0435\u043d\u0438\u044f \u043f\u043e\u043c\u043e\u0449\u0438 \u0438\u043b\u0438 \u0432\u0435\u0440\u043d\u0438\u0442\u0435\u0441\u044c \u043d\u0430 \u003ca href=\"https://www.dropbox.com/home\"\u003e\u0434\u043e\u043c\u0430\u0448\u043d\u044e\u044e \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0443\u003c/a\u003e.", "fr": "\u003ch1\u003eErreur (5xx)\u003c/h1\u003eUn probl\u00e8me est survenu. Ne vous inqui\u00e9tez pas, vos fichiers sont toujours en s\u00e9curit\u00e9 et les Dropboxeurs ont \u00e9t\u00e9 avertis. Consultez notre \u003ca href=\"https://www.dropbox.com/help\"\u003ecentre d'assistance\u003c/a\u003e et nos \u003ca href=\"https://forums.dropbox.com\"\u003eforums\u003c/a\u003e pour obtenir de l'aide, ou retournez sur la \u003ca href=\"https://www.dropbox.com/home\"\u003epage d'accueil\u003c/a\u003e.", "zh_TW": "\u003ch1\u003e\u932f\u8aa4 (5xx)\u003c/h1\u003e\u767c\u751f\u932f\u8aa4\u3002\u5225\u64d4\u5fc3\uff0c\u60a8\u7684\u6a94\u6848\u5b89\u5168\u7121\u865e\uff0c\u5df2\u901a\u77e5 Dropbox \u54e1\u5de5\u3002\u8acb\u5230\u6211\u5011\u7684\u003ca href=\"https://www.dropbox.com/help\"\u003e\u8aaa\u660e\u4e2d\u5fc3\u003c/a\u003e\u548c\u003ca href=\"https://forums.dropbox.com\"\u003e\u8a0e\u8ad6\u5340\u003c/a\u003e\u53d6\u5f97\u5354\u52a9\uff0c\u6216\u662f\u56de\u5230\u003ca href=\"https://www.dropbox.com/home\"\u003e\u9996\u9801\u003c/a\u003e\u3002", "th_TH": "\u003ch1\u003e\u0e02\u0e49\u0e2d\u0e1c\u0e34\u0e14\u0e1e\u0e25\u0e32\u0e14 5xx\u003c/h1\u003e\u0e21\u0e35\u0e1a\u0e32\u0e07\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e17\u0e35\u0e48\u0e44\u0e21\u0e48\u0e16\u0e39\u0e01\u0e15\u0e49\u0e2d\u0e07 \u0e44\u0e21\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e40\u0e1b\u0e47\u0e19\u0e2b\u0e48\u0e27\u0e07 \u0e44\u0e1f\u0e25\u0e4c\u0e02\u0e2d\u0e07\u0e04\u0e38\u0e13\u0e22\u0e31\u0e07\u0e1b\u0e25\u0e2d\u0e14\u0e20\u0e31\u0e22\u0e41\u0e25\u0e30 Dropboxer \u0e44\u0e14\u0e49\u0e23\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e41\u0e08\u0e49\u0e07\u0e40\u0e15\u0e37\u0e2d\u0e19\u0e41\u0e25\u0e49\u0e27 \u0e42\u0e1b\u0e23\u0e14\u0e14\u0e39\u0e23\u0e32\u0e22\u0e25\u0e30\u0e40\u0e2d\u0e35\u0e22\u0e14\u0e17\u0e35\u0e48 \u003ca href=\"https://www.dropbox.com/help\"\u003e\u0e28\u0e39\u0e19\u0e22\u0e4c\u0e04\u0e27\u0e32\u0e21\u0e0a\u0e48\u0e27\u0e22\u0e40\u0e2b\u0e25\u0e37\u0e2d\u003c/a\u003e \u0e41\u0e25\u0e30 \u003ca href=\"https://forums.dropbox.com\"\u003e\u0e1f\u0e2d\u0e23\u0e31\u0e21\u003c/a\u003e \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e02\u0e2d\u0e04\u0e27\u0e32\u0e21\u0e0a\u0e48\u0e27\u0e22\u0e40\u0e2b\u0e25\u0e37\u0e2d \u0e2b\u0e23\u0e37\u0e2d\u0e01\u0e25\u0e31\u0e1a\u0e44\u0e1b\u0e17\u0e35\u0e48 \u003ca href=\"https://www.dropbox.com/home\"\u003e\u0e2b\u0e19\u0e49\u0e32\u0e41\u0e23\u0e01\u003c/a\u003e", "pt_BR": "\u003ch1\u003eErro ( 5xx ).\u003c/h1\u003eDeu algo errado, mas n\u00e3o se preocupe. Os seus arquivos permanecem em seguran\u00e7a, e a equipe do Dropbox j\u00e1 foi notificada. Confira nossa \u003ca href=\"https://www.dropbox.com/help\"\u003eCentral de ajuda\u003c/a\u003e e \u003ca href=\"https://forums.dropbox.com\"\u003enossos f\u00f3runs\u003c/a\u003e para obter ajuda ou volte para a \u003ca href=\"https://www.dropbox.com/home\"\u003ep\u00e1gina inicial\u003c/a\u003e.", "zh_CN": "\u003ch1\u003e\u9519\u8bef (5xx)\u003c/h1\u003e \u51fa\u73b0\u95ee\u9898\u3002\u522b\u62c5\u5fc3\uff0c\u60a8\u7684\u6587\u4ef6\u4ecd\u5b89\u5168\uff0c\u800c\u4e14 Dropbox \u5458\u5de5\u5df2\u6536\u5230\u901a\u77e5\u3002\u8bf7\u67e5\u9605\u6211\u4eec\u7684\u003ca href=\"https://www.dropbox.com/help\"\u003e\u5e2e\u52a9\u4e2d\u5fc3\u003c/a\u003e\u548c \u003ca href=\"https://forums.dropbox.com\"\u003e\u8bba\u575b\u003c/a\u003e\u83b7\u53d6\u5e2e\u52a9\uff0c\u6216\u8fd4\u56de \u003ca href=\"https://www.dropbox.com/home\"\u003e\u4e3b\u9875\u003c/a\u003e\u3002", "da_DK": "\u003ch1\u003eFejl (5xx)\u003c/h1\u003e Noget gik galt. Men ingen grund til bekymring, dine filer er sikre, og Dropboxerne har f\u00e5et besked. Tjek vores \u003ca href=\"https://www.dropbox.com/help\"\u003eHj\u00e6lpecenter\u003c/a\u003e og \u003ca href=\"https://forums.dropbox.com\"\u003eforummer\u003c/a\u003e for hj\u00e6lp, eller g\u00e5 tilbage til \u003ca href=\"https://www.dropbox.com/home\"\u003estart\u003c/a\u003e.", "de": "\u003ch1\u003eFehler (5xx)\u003c/h1\u003eEtwas ist schiefgelaufen. Ihre Dateien sind aber immer noch sicher und Dropbox wurde benachrichtigt. Schauen Sie sich im \u003ca href=\"https://www.dropbox.com/help\"\u003eHilfecenter\u003c/a\u003e und in den \u003ca href=\"https://forums.dropbox.com\"\u003eForen\u003c/a\u003e um, wenn Sie Hilfe ben\u00f6tigen, oder kehren Sie zur\u00fcck auf die \u003ca href=\"https://www.dropbox.com/home\"\u003eStartseite\u003c/a\u003e.", "ko": "\u003ch1\u003e\uc624\ub958(5xx)\u003c/h1\u003e\ubb38\uc81c\uac00 \ubc1c\uc0dd\ud588\uc2b5\ub2c8\ub2e4. \ud30c\uc77c\uc740 \uc548\uc804\ud558\uac8c \ubcf4\uad00\ub418\uc5b4 \uc788\uc73c\ub2c8 \uc548\uc2ec\ud558\uc138\uc694. \uc774 \ubb38\uc81c\ub294 Dropbox \ub2f4\ub2f9\uc790\uc5d0\uac8c \uc804\ub2ec\ub418\uc5c8\uc73c\uba70, \ub3c4\uc6c0\uc774 \ud544\uc694\ud55c \uacbd\uc6b0 Dropbox\uc758 \u003ca href=\"https://www.dropbox.com/help\"\u003e\ub3c4\uc6c0\ub9d0 \uc13c\ud130\u003c/a\u003e \ubc0f \u003ca href=\"https://forums.dropbox.com\"\u003e\ud3ec\ub7fc\u003c/a\u003e\uc744 \ucc38\uc870\ud558\uac70\ub098 \u003ca href=\"https://www.dropbox.com/home\"\u003e\ud648\u003c/a\u003e\uc73c\ub85c \ub3cc\uc544\uac00\uc138\uc694.", "it": "\u003ch1\u003eErrore (5xx)\u003c/h1\u003eQualcosa \u00e8 andato storto. Non ti preoccupare i tuoi file sono comunque al sicuro e i Dropboxer sono stati notificati. Consulta il \u003ca href=\"https://www.dropbox.com/help\"\u003eCentro assistenza\u003c/a\u003e e \u003ca href=\"https://forums.dropbox.com\"\u003ei forum\u003c/a\u003e per assistenza oppure torna alla \u003ca href=\"https://www.dropbox.com/home\"\u003ehomepage\u003c/a\u003e.", "ja": "\u003ch1\u003e\u30a8\u30e9\u30fc\uff085xx\uff09\u304c\u767a\u751f\u3057\u307e\u3057\u305f\u3002\u003c/h1\u003e\u30d5\u30a1\u30a4\u30eb\u306f\u5b89\u5168\u3067\u3059\u306e\u3067\u3054\u5b89\u5fc3\u304f\u3060\u3055\u3044\u3002Dropbox \u306b\u306f\u65e2\u306b\u901a\u77e5\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u003ca href=\"https://www.dropbox.com/help\"\u003e\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u003c/a\u003e\u3084\u003ca href=\"https://forums.dropbox.com\"\u003e\u30d5\u30a9\u30fc\u30e9\u30e0\u003c/a\u003e\u3092\u53c2\u7167\u3059\u308b\u304b\u3001[\u003ca href=\"https://www.dropbox.com/home\"\u003e\u30db\u30fc\u30e0\u003c/a\u003e] \u30da\u30fc\u30b8\u306b\u623b\u3063\u3066\u304f\u3060\u3055\u3044\u3002", "uk_UA": "\u003ch1\u003e\u041f\u043e\u043c\u0438\u043b\u043a\u0430 (5xx)\u003c/h1\u003e\u0429\u043e\u0441\u044c \u043f\u0456\u0448\u043b\u043e \u043d\u0435 \u0442\u0430\u043a. \u041d\u0435 \u0445\u0432\u0438\u043b\u044e\u0439\u0442\u0435\u0441\u044f, \u0432\u0430\u0448\u0456 \u0444\u0430\u0439\u043b\u0438 \u0432 \u0431\u0435\u0437\u043f\u0435\u0446\u0456, \u0430 \u043f\u0440\u0430\u0446\u0456\u0432\u043d\u0438\u043a\u0438 Dropbox \u0443\u0436\u0435 \u0432 \u043a\u0443\u0440\u0441\u0456 \u043f\u043e\u0434\u0456\u0439. \u041f\u0435\u0440\u0435\u0433\u043b\u044f\u043d\u044c\u0442\u0435 \u003ca href=\"https://www.dropbox.com/help\"\u003e\u0426\u0435\u043d\u0442\u0440 \u0434\u043e\u0432\u0456\u0434\u043a\u0438\u003c/a\u003e \u0442\u0430 \u003ca href=\"https://forums.dropbox.com\"\u003e\u0444\u043e\u0440\u0443\u043c\u0438\u003c/a\u003e \u0430\u0431\u043e \u043f\u043e\u0432\u0435\u0440\u043d\u0456\u0442\u044c\u0441\u044f \u043d\u0430 \u003ca href=\"https://www.dropbox.com/home\"\u003e\u0433\u043e\u043b\u043e\u0432\u043d\u0443 \u0441\u0442\u043e\u0440\u0456\u043d\u043a\u0443\u003c/a\u003e.", "nl_NL": "\u003ch1\u003eFout (5xx).\u003c/h1\u003eEr is iets misgegaan. Maak je geen zorgen, je bestanden zijn veilig en de Dropboxers zijn op de hoogte gesteld. Kijk in ons \u003ca href=\"https://www.dropbox.com/help\"\u003eHelpcentrum\u003c/a\u003e en de \u003ca href=\"https://forums.dropbox.com\"\u003eforums\u003c/a\u003e voor hulp of ga terug naar de \u003ca href=\"https://www.dropbox.com/home\"\u003estartpagina\u003c/a\u003e.", "pl": "\u003ch1\u003eB\u0142\u0105d (5xx)\u003c/h1\u003eWyst\u0105pi\u0142y problemy. Nie martw si\u0119, Twoje pliki s\u0105 nadal bezpieczne, a\u00a0pracownicy us\u0142ugi Dropbox zostali powiadomieni. Odwied\u017a \u003ca href=\"https://www.dropbox.com/help\"\u003eCentrum pomocy\u003c/a\u003e i\u00a0\u003ca href=\"https://forums.dropbox.com\"\u003efora\u003c/a\u003e, aby uzyska\u0107 pomoc, lub przejd\u017a do \u003ca href=\"https://www.dropbox.com/home\"\u003estrony g\u0142\u00f3wnej\u003c/a\u003e.", "sv_SE": "\u003ch1\u003eFel (5xx)\u003c/h1\u003e N\u00e5got gick fel. Oroa dig inte. Dina filer \u00e4r fortfarande s\u00e4kra och Dropboxare har meddelats. Kolla in v\u00e5rt \u003ca href=\"https://www.dropbox.com/help\"\u003eHj\u00e4lpcenter\u003c/a\u003e och \u003ca href=\"https://forums.dropbox.com\"\u003ev\u00e5ra forum\u003c/a\u003e f\u00f6r att f\u00e5 hj\u00e4lp eller g\u00e5 tillbaka till \u003ca href=\"https://www.dropbox.com/home\"\u003estartsidan.\u003c/a\u003e", "en_GB": "\u003ch1\u003eError (5xx)\u003c/h1\u003eSomething went wrong. Don't worry, your files are still safe and the Dropboxers have been notified. Check out our \u003ca href=\"https://www.dropbox.com/help\"\u003eHelp Centre\u003c/a\u003e and \u003ca href=\"https://forums.dropbox.com\"\u003eforums\u003c/a\u003e for help, or head back \u003ca href=\"https://www.dropbox.com/home\"\u003ehome\u003c/a\u003e.", "ms": "\u003ch1\u003eRalat (5xx)\u003c/h1\u003eAda sesuatu yang tidak kena. Jangan risau, fail masih selamat dan Dropboxer telah dimaklumkan. Lihat \u003ca href=\"https://www.dropbox.com/help\"\u003ePusat Bantuan\u003c/a\u003e dan \u003ca href=\"https://forums.dropbox.com\"\u003eforum\u003c/a\u003e kami untuk bantuan, atau kembali ke \u003ca href=\"https://www.dropbox.com/home\"\u003eutama\u003c/a\u003e.", "es_ES": "\u003ch1\u003eError (5xx)\u003c/h1\u003eSe ha producido un error. No te preocupes, los archivos est\u00e1n a salvo y los Dropboxers est\u00e1n al tanto. Visita nuestro \u003ca href=\"https://www.dropbox.com/help\"\u003eCentro de ayuda\u003c/a\u003e y los \u003ca href=\"https://forums.dropbox.com\"\u003eforos\u003c/a\u003e si necesitas que te echen una mano, o bien vuelve a la \u003ca href=\"https://www.dropbox.com/home\"\u003ep\u00e1gina principal\u003c/a\u003e.", "nb_NO": "\u003ch1\u003eFeilmelding (5xx)\u003c/h1\u003eNoe gikk galt. Ikke bekymre deg, filene dine er trygge og Dropbox er varslet. Sjekk ut v\u00e5rt \u003ca href=\"https://www.dropbox.com/help\"\u003ehjelpesenter\u003c/a\u003e og \u003ca href=\"https://forums.dropbox.com\"\u003efora\u003c/a\u003e for hjelp, eller g\u00e5 tilbake til \u003ca href=\"https://www.dropbox.com/home\"\u003ehjemmesiden\u003c/a\u003e.", "id": "\u003ch1\u003eKesalahan(5xx)\u003c/h1\u003eAda yang salah. Jangan cemas, file Anda tetap aman dan Dropboxer sudah diberi tahu. Kunjungi \u003ca href=\"https://www.dropbox.com/help\"\u003ePusat Bantuan\u003c/a\u003e dan \u003ca href=\"https://forums.dropbox.com\"\u003eforum\u003c/a\u003e kami untuk mendapatkan bantuan, atau kembalilah ke \u003ca href=\"https://www.dropbox.com/home\"\u003ehalaman awal\u003c/a\u003e.", "es": "\u003ch1\u003eError (5xx)\u003c/h1\u003eSe ha producido un error. No te preocupes, los archivos est\u00e1n a salvo y los Dropboxers est\u00e1n al tanto. Visita nuestro \u003ca href=\"https://www.dropbox.com/help\"\u003eCentro de ayuda\u003c/a\u003e y los \u003ca href=\"https://forums.dropbox.com\"\u003eforos\u003c/a\u003e si necesitas que te echen una mano, o bien vuelve a la \u003ca href=\"https://www.dropbox.com/home\"\u003ep\u00e1gina principal\u003c/a\u003e."}; 13<--* function read_cookie (name) { 14<--* var nameEQ = name + "="; 15<--* var ca = document.cookie.split(';'); 16<--* for (var i = 0; i < ca.length; i++) { 17<--* var c = ca[i]; 18<--* while (c.charAt(0) == ' ') { 19<--* c = c.substring(1, c.length); 20<--* } 21<--* if (c.indexOf(nameEQ) === 0) { 22<--* return c.substring(nameEQ.length, c.length); 23<--* } 24<--* } 25<--* return null; 26<--* } 27<--* function localize() { 28<--* var locale = read_cookie('locale'); 29<--* if (locale) { 30<--* var msg = message[locale]; 31<--* if (msg) { 32<--* var elem = document.getElementById('errorbox'); 33<--* if (elem) { 34<--* elem.innerHTML = msg; 35<--* } 36<--* } 37<--* } 38<--* } 39<--* localize(); 40pget: /s/q3hd9oiejv9463t/video.mp4?dl=1: Operation not supported: 400 Bad Request (GET) 41Command Exit Status: error

[Greg-DB]

Are you attempting to download from a shared link directly? If so, you may be running in to the issue discussed here. Please take a look at that and see if it helps.

Otherwise, I'll be happy to help with any issues you're having with the Dropbox API, but I'll need some more information. In that case, please reply with:

• the name and version number of the platform and SDK/library you are using, if any
• the steps to reproduce the issue, including relevant code snippet(s), but don't include any access/refresh token(s)