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Forum Discussion
Dropbox API error with 500
Greetings, I am encountering the following error while calling the Dropbox API: InternalServerError('6c7329b49922471380831b2b3f2fb49c', 500, '{"error": "The server has either erred or is inca...
Yes, that error indicates an issue with the value passed to as_user. The as_user method requires a team member ID, not an email address. You can get team member IDs from team_members_get_info_v2 or team_members_list_v2 and team_members_list_continue_v2, for example.
Thank you for the response.
Here is the code we are currently using to call the API:
self.dbx = dropbox.DropboxTeam(self.app_token).as_user(some_id) root_namespace_id = self.dbx.users_get_current_account().root_info.root_namespace_id result = self.dbx.files_list_folder(path)
When calling self.dbx.users_get_current_account(), we encounter the following error:
dropbox.exceptions.InternalServerError: InternalServerError('5fe3180d6a9a4c64a0e319c78f7693a7', 500, '')
Could you explain this issue? And if possible, please provide the correct method to call this.
Greg-DB
Dropbox Staff
Dropbox StaffIs that all of the actual relevant code you're running? I notice you don't seem to be using the 'root_namespace_id' value anywhere. Are you calling with_path_root? Please share any other relevant pieces of code.
Also, please share several more (5-10) current error outputs like this so we can look into what you're currently running in to. (Just one request ID like this unfortunately isn't always sufficient.)
Sorry, I think I posted the old version of the code.
Here is the latest version of the code we are currently using:
self.dbx = dropbox.DropboxTeam(self.app_token).as_user(some_id)
root_namespace_id = self.dbx.users_get_current_account().root_info.root_namespace_id
self.dbx.with_path_root(dropbox.common.PathRoot.root(root_namespace_id)).files_list_folder(path)
And Here's some error outputs we encountered :
InternalServerError('6bc6a197ce6243f3b7a405839b333601', 500, '')InternalServerError('fd33a6a27af3434b960e78daea94ac71', 500, '')
InternalServerError('c5665dbc98c44f8bad19562e4c1c49ca', 500, '')
InternalServerError('e31a5e86e64d4193801bb3d41e070740', 500, '')
InternalServerError('ac9967c17ab2485aa0d9e0f65f9bf136', 500, '')
InternalServerError('614843bd85c24b98abe66c76bfa04be0', 500, '')
InternalServerError('c1e440b9e8e244acb9c61a0d53195acc', 500, '')
Thank you for your support!
- Greg-DB
Thanks, that's helpful. It looks like you're actually hitting a different issue now. It appears you're sending an improperly formatted Authorization header value. Please remove any leading or trailing whitespace from your access token string (self.app_token in this code snippet) and try again.
You're right! there's some whitespace in our token string. thank you for your help.
After removing the whitespace, we've encounter an error below:
('feefc7a078c647338e0c5381bc129ff8', 400, 'Error in call to API function "users/get_current_account": Invalid select user id format')
('61bd222a697c4c4586ec7954d87ae3bb', 400, 'Error in call to API function "users/get_current_account": Invalid select user id format')
('e809c790be5a4994a0612d593f8b1be5', 400, 'Error in call to API function "users/get_current_account": Invalid select user id format')
('89e8b8eb91904084824fb114ae56eaa3', 400, 'Error in call to API function "users/get_current_account": Invalid select user id format')
Here is the latest version of the code we are currently using:
some_id = 'example@pping.kr'
self.dbx = dropbox.DropboxTeam(self.app_token).as_user(some_id)
root_namespace_id = self.dbx.users_get_current_account().root_info.root_namespace_id
self.dbx.with_path_root(dropbox.common.PathRoot.root(root_namespace_id)).files_list_folder(path)Is there a mistake while using user_id?
- Greg-DB
Yes, that error indicates an issue with the value passed to as_user. The as_user method requires a team member ID, not an email address. You can get team member IDs from team_members_get_info_v2 or team_members_list_v2 and team_members_list_continue_v2, for example.
It works. Thank you!
Yet we have another issue with the refresh token, but we will ask about this in another thread next time.
Thank you again.
