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Forum Discussion
Dropbox API error with 500
Greetings, I am encountering the following error while calling the Dropbox API: InternalServerError('6c7329b49922471380831b2b3f2fb49c', 500, '{"error": "The server has either erred or is inca...
Yes, that error indicates an issue with the value passed to as_user. The as_user method requires a team member ID, not an email address. You can get team member IDs from team_members_get_info_v2 or team_members_list_v2 and team_members_list_continue_v2, for example.
Thank you for your assistance. An error with the Dropbox API is causing a critical issue for our service. We hope this issue can be resolved promptly. Thanks again.
Greg-DB
Dropbox Staff
Dropbox StaffEngineering is looking into this and I'll follow up here once I have any news for you.
Were you able to check that you're passing the correct root value for the account as noted in my previous message though? It looks like this error may be related to that, so make sure you're setting the right value as that may avoid the error.
- Greg-DB
Update: we confirmed this is related to sending an incorrect root for the account; in some cases the server would return a 500 instead of the expected 422 error. We've fixed that so it should be returning the proper 422 now. Please refer to the "Path Root Header Modes" documentation for information on that.
Thank you for the response.
Here is the code we are currently using to call the API:
self.dbx = dropbox.DropboxTeam(self.app_token).as_user(some_id) root_namespace_id = self.dbx.users_get_current_account().root_info.root_namespace_id result = self.dbx.files_list_folder(path)
When calling self.dbx.users_get_current_account(), we encounter the following error:
dropbox.exceptions.InternalServerError: InternalServerError('5fe3180d6a9a4c64a0e319c78f7693a7', 500, '')
Could you explain this issue? And if possible, please provide the correct method to call this.- Greg-DB
Is that all of the actual relevant code you're running? I notice you don't seem to be using the 'root_namespace_id' value anywhere. Are you calling with_path_root? Please share any other relevant pieces of code.
Also, please share several more (5-10) current error outputs like this so we can look into what you're currently running in to. (Just one request ID like this unfortunately isn't always sufficient.)
