Create a shared link error

I am using the python sdk and I am having an issue creating a shared link for one of the users. The application has Permission Type 'App folder' 

 

The sharing_create_shared_link api is throwing this error:

CreateSharedLinkError('path', LookupError('not_found', None))

I am positive that the path I am providing is correct as I am using path_lower from the FileMetadata as seen below

FileMetadata(name=u'video.mp4', id=u'id: xxxxxx', client_modified=datetime.datetime(2020, 8, 18, 5, 37, 39), server_modified=datetime.datetime(2020, 8, 19, 5, 46, 52), rev=u'xxxxxx', size=79995854, path_lower=u'/video.mp4', path_display=u'/video.mp4', parent_shared_folder_id=None, media_info=None, symlink_info=None, sharing_info=None, is_downloadable=True, export_info=None, property_groups=None, has_explicit_shared_members=None, content_hash=u'xxxxxx', file_lock_info=None)

The user has confirmed that the file does exist and even tried renaming it and the issue persists.

I have tested the same scenario with a similar file name and location on my account and the shared link is created without any issues.

Any help on what might be causing this?

Thanks