500 internal Server Error https://api.dropboxapi.com/2/files/list_folder/continue

[Cynthia B.2]

I've using the following endpoint  to retrieve files and folders:

https://api.dropboxapi.com/2/files/list_folder this returns 2000 entries and then get hasmore = true and the cursor. I then user this for the following endpoint :

https://api.dropboxapi.com/2/files/list_folder/continue

Everytime it returns internal server errror with no error detail. Can you help?

Thanks

[attic]

FYI, my problem seems to have been resolved/fixed as of Wednesday, January 18th. Thanks for helping to ensure it got fixed!

[Greg-DB]

Thanks for confirming that, attic. Yes, the issue that volkeru/attic reported should be (mostly) resolved now. You may see some more, that we're working on fixing, but the rate should be much lower now.

[jackolicious]

Hi there, also seeing this happen repeatedly with no way to get around it.

Running:

files_list_folder('', recursive=True,include_media_info=True)

Then getting:

dropbox.exceptions.InternalServerError: InternalServerError('b1b9642f8210d246a2654454721d6469', 500, u'')

 Any help would be greatly appreciated!

[Greg-DB]

Thanks for the report! We're still working on these remaining errors.

[thedeck]

Hello,

I'm experiencing the exact same symptoms while calling list_folder/continue.

X-Dropbox-Request-Id: 5f1b4cdc32283d77ee8f6fecb42597f0

Any ETA on the fix ? the v1 end date is coming fast.

Thanks !

[jackolicious]

If it helps, I was able to rectify the problem by:

1. iterating manually over all folders (instead of the recursive list)
2. finding the folder (or folders in my case) that would cause a 500 error
3. delete the folder(s) (send to dropbox trash)
4. once the complete iterative test is able to be run, restore all folders from dropbox trash
5. tada! the recursive list_folder works again.

[thedeck]

Thanks for the info. Unfortunately it's not really a possible workaround for my usecase

[Greg-DB]

Thanks for checking in, thedeck. I don't have an update on that one yet. I'll follow up here once I do.

And thanks for the information, jackolicious. For reference though, while the errors from different people on this thread are reported the same way to the API clients (i.e., a 500 error), they may be caused by different issues on the backend, so the workaround may not work for everyone.

[volkeru]

As I stated earlier in this thread it's not necessary to delete files or folders. It's sufficient to rename the folder that is affected by the problem to a different name and rename it back to it's initial name.

[sfbrad]

My https://api.dropboxapi.com/2/files/list_folder and the first 257 https://api.dropboxapi.com/2/files/list_folder/continue requests all return a valid response, but on the 258'th list_folder/continue, I get a 500 erorr with an empty response body. At this point, I have downloaded 470,090 file entries and an additional 38,878 folder entries. 

Is there some limit (500k?) to the number of entries that can be returned via a single cursor?