500 internal Server Error https://api.dropboxapi.com/2/files/list_folder/continue

[Cynthia B.2]

I've using the following endpoint  to retrieve files and folders:

https://api.dropboxapi.com/2/files/list_folder this returns 2000 entries and then get hasmore = true and the cursor. I then user this for the following endpoint :

https://api.dropboxapi.com/2/files/list_folder/continue

Everytime it returns internal server errror with no error detail. Can you help?

Thanks

[Greg-DB]

Hi sfbrad, no, there's no entry limit for a cursor. This error just indicates something happened to go wrong for that particular call. If you share a X-Dropbox-Request-Id response header value, I can look this up for you.

[sfbrad]

Thanks for the reply.

X-Dropbox-Request-Id: 7c19057695051c5944f59c0644e3ae1a

[Greg-DB]

Thanks! That's helpful. That's the same issue as reported by thedeck earlier in this thread. I'll follow up here once I have an update.

[Ashley B.15]

Hi,

Is there any update to the orginal post made by Cynthia back in August last year?  I have been asked to follow up on this?

Thanks

[Greg-DB]

The team has been working to resolve these issues, but the error rate is still non-zero.

These multiple issues appear identically to the API client though, so if you need us to check on a specific issue, please open a ticket with a new X-Dropbox-Request-Id value:

https://www.dropbox.com/developers/contact

[chuffy]

Hi, Any update on this?  It seems I have the same problem.  Two request ids

d518feba1197fddb0ddfac99075a8404

12f63fb940bdaa85831b40757575506a

Are these the same issue, or should I open a new ticket?

[Greg-DB]

@chuffy It doesn't look like that's quite the same issue, so please do open a ticket:

https://www.dropbox.com/developers/contact

Thanks in advance! 

[Greg-DB]

Regarding the errors reporting by @thedeck and @sfbrad, these 500s can be caused by certain file metadata not being available yet, at the time of the API call. The team has been working on improvements around this. When this information is still not available, Dropbox will now be returning 429s, to instruct the app to call back later, when the metadata will be available.