"Paper" document suddenly not available

[maxjam]

Hello everyone,

I created a long time ago a shared "paper" document. We are 2 people having access to this file and, while none of us deleted it apparently, the document is now leading to a 404 page and we can not open it anymore.

Of course I can't reach the Dropbox support so I am taking my chance here. Any idea why this file is suddently "gone" or how recovering it?

Thank you so much for your help and have a great day...

Maxime

[Jay]

Hi @maxjam, thanks for bringing this to our attention.

Could you try checking the events page or the deleted files page to see if you can find and recover the Paper doc?

Keep me updated with any progress!

[maxjam]

Hi Jay, thank you for your answer.

I was explaing you the issus and taking screenshots with more details, when I realzied that the file is now accessible online and not leading to a 404 page anymore.It was not deleted and we didn't do anything particular before the issue, so I don't understand why we faced it neither how the problem has been solved.

If you did something, thank you so much.

Have a good day!

Kindly

Maxime

[Jay]

I haven't made any changes on my end, however, I'm happy to hear that the Paper doc is working fine now.

Enjoy your week!