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Forum Discussion
Why do I have a Duplicate Folder ?
Apparently the only fldr created is duplicated for some unknown reason. So -
(1) how could this have happened ? Is there no warning msg prior to creating a duplicate ?
(2) can the duplicate fldr be safely deleted ? If so, (a) how are files transferred before deleting (b) how is fldr deleted ?
Thanx.
Bewildered
- Jay
Dropbox Staff
Hi Bewildered_Bobby, thanks for messaging the Community.
Could you clarify what folder you're referring to?
Is this the Dropbox folder on your computer, or a folder on your Dropbox account?
This will help me to assist further!
Hi Jay: Thanx for the quick reply. Both fldrs appear to have same name that I assigned.
(1) i NOW know that fldrs can be either on my desktop or (remotely ?) within my Dropbox acct. How do I determine where it is stored ?
(2) the folder is one that I created to contain photos but appears twice. Is it possible that there are 2 fldrs with same name - one within my Dropbox acct, the other on my desktop ?
Bewildered Bob
- Jay
In order to understand what you're referring to, could you attach a screenshot showing the folder in your Dropbox folder and on the Dropbox site?
Hi again Jay: on my desktop under FAVORITES/DROPBOX only 2 folders are shown -
(1) .dropbox.cache (2) transfer files
also one Dropbox file- .dropbox
I hope that this helps.
BB
- Jay
Where is the duplicate folder in what you've described? This sounds like an almost empty Dropbox account.
Hi Jay: I am a card-carrying NEWBIE to Dropbox. Can I learn the location of the folder just by looking at the home page ? If not, how ?? Thanx.
Bewildered Bob
- Walter
You should be able to check the folder path if you click on it Bewildered_Bobby
Give that a go and let me know if it helps!
