We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

ShazamJr's avatar
ShazamJr
Explorer | Level 3
3 months ago

Why am I getting a message about files being deleted from my account?

I received the notice below. It seems that 10 days ago, a lot of files were deleted, but I didn't delete anything. Why did I receive this?   Hi MrMisterman1, You recently deleted 36438 files f...
Delete
deleting
emails
Error Messages
Notifications
Web
Website
  • Walter's avatar
    Walter
    3 months ago

    Because it would be normal to not be able to access the link from the email if you're logged into an account that's not linked with the email address you received the email @ShazamJr 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi @ShazamJr, thanks for bringing this to our attention.

 

Did you delete these files yourself, or did you remove a shared folder from your account?

 

What do you see on the events page?

 

This will help me to assist further!

ShazamJr's avatar
ShazamJr
Explorer | Level 3
3 months ago

The event page is empty

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey @ShazamJr - thanks for clarifying that for us.

     

    Are you 100% sure that you're looking at the Dropbox account that's associated with the email address you've received this email notification? 

    • ShazamJr's avatar
      ShazamJr
      Explorer | Level 3
      3 months ago

      Maybe. Why do you ask?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Because it would be normal to not be able to access the link from the email if you're logged into an account that's not linked with the email address you received the email @ShazamJr 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!