What happens to my files that were stored online when l failed to continue my subscription?

[Makcyee]

I had a Dropbox account to save space on my computer. l failed to renew my subscription due to lack of funds and my files will no longer open as they were saved as online files. Have they been deleted on the online server or l can get them back if l pay the new annual subscription?

[Mark · Accepted solution]

Hi @Makcyee 

Do you still see them at www.dropbox.com/home ? If so you should be able to download from the website, or, once upgraded again it will commence to sync back to linked devices. 

[Makcyee]

I see them on the explorer files on my pc but l cant open them, they act like they are corrupt or rather have an x on them and fail to open. But thanks for response. What if more than a 6 months has passed without renewal, will it still be fine as l was downgraded.

[Mark]

You didnt answer my question - you need to see if you can see them at www.dropbox.com/home. THAT is where they will download from and so THAT is where you need to be checking. 

And after 6 months you may find not all are recoverable - Dropbox does delete files to bring people back under quota, hence me saying, check online to see what is available first. 

[Makcyee]

Hi, l understood your question now and checked, yes l can find the documents at www.dropbox.com/home.

Thanks so much.