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Version history not working on document, I need an old version

Version history not working on document, I need an old version

Feet
New member | Level 2

Hi,

 

By accident I deleted a part of a document. Now I want to recover this part with the old version (I deleted the part of the document less than 30 days ago) But when I go to version history it only shows the current version. I checked the old version of an other document and I was able to see the old version of a different document (but not the old versions of the document I need to recover).

I hope it's all clear.

 

The document is an online Excel spreadsheet.

 

I really don't know what to do next.

Thanks in advance!

1 Accepted Solution

Accepted Solutions

Mark
Super User II

If there is not showing any version history available at all on the file it hasnt been edited in over 30 days on Dropbox. 

 

Is it possible you moved it / renamed it / relocated it? Dropbox sometimes doesnt link moves together easily. 

Have you checked www.dropbox.com/events to see when it was last edited? 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

2 Replies 2

Mark
Super User II

If there is not showing any version history available at all on the file it hasnt been edited in over 30 days on Dropbox. 

 

Is it possible you moved it / renamed it / relocated it? Dropbox sometimes doesnt link moves together easily. 

Have you checked www.dropbox.com/events to see when it was last edited? 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Feet
New member | Level 2

Hi Mark,

 

Thank you for quick response.

 

Really clear answer, I solved the problem indeed.

 

Again thank you very much!

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    Feet New member | Level 2
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    Mark Super User II
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