We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

David H.78's avatar
David H.78
Explorer | Level 4
2 years ago

Trying to Understand DropBox Photo Storage

I'm considering moving from Google Workspace to DropBox and have a few questions. I assume the navigation bar link named "Photos" is simply a single place to see all photos from all folders and subfo...
Organize
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi David H.78, thanks for the screenshot! 

 

Do you use your mobile or website when viewing the content you mentioned above? 

 

Provided that the content is part of a shared folder, it should show you the path of the folder indeed. You mentioned that you don't have any photos in your Dropbox directory on your end, and that the file is part of a shared folder. Could you send me another screenshot of the file above, as shown in your shared folder? 

David H.78's avatar
David H.78
Explorer | Level 4
2 years ago

I am viewing Dropbox via desktop browser. To clarify, I have photos in Dropbox, just none in the root folder. Here is a screenshot of the same file in the shared folder as requested. And here the path is correct. This was the same path I was expecting to see in the info pane in Photos so it's good to know that's how it should work.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi David H.78, can you try checking the info of this specific file on your Photos tab, but from a different browser? 

     

    Do you get the same results? 

    • David H.78's avatar
      David H.78
      Explorer | Level 4
      2 years ago

      Same results in chrome and firefox. I also tested it and it appears to be related only to shared folders, whether they are shared with me or by me. If a folder is not shared the info shows up correctly. The moment I share the folder, the photo/s location show up as "dropbox" in the info pane in the Photos section.

      • David H.78's avatar
        David H.78
        Explorer | Level 4
        2 years ago

        Anything? 

        Thanks

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!